Seasonal Rental Department Lead

Job Description

Job Description

About Us:

Discover the allure of the Northwoods at Marquette Mountain Resort. Immerse yourself in our passion for providing an exceptional experience, where every detail is carefully considered. Our resort offers year-round adventure and stunning natural beauty across all four seasons. Whether you seek the thrill of the slopes or the tranquility of the trails, you'll be captivated by the spectacular views of Lake Superior. After a day of exploration, unwind and create cherished memories by the fire with your loved ones. Conveniently located just minutes from downtown Marquette, Michigan, our resort is your gateway to an unforgettable getaway.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Status: Part Time

This is a seasonal position October 14, 2026 - April 14, 2027

Job Purpose:

The Rental Technician Lead is responsible for providing guests with an exceptional rental experience, ensuring safe and proper equipment setup, and assisting with the overall management of the rental shop. This role serves as a key operational and training resource for the rental team and directly supports the Rental Department Supervisor in daily operations, inventory management, and maintaining high standards of safety and efficiency. The Lead will be a primary point of contact for internal departmental coordination.

Essential Duties and Responsibilities:

Honor Commitments:

• Ensure all rental staff maintain proper certifications and proficiency in equipment testing and record-keeping protocols.
• Implement and enforce industry best practices for binding adjustments, equipment maintenance, and overall shop operations to ensure guest safety and equipment longevity.
• Regularly review rental shop standards to verify store presentation and inventory control goals are being met.
• Work closely with Customer Services, Guest Services, and the Snowsports Director to provide input on scheduling and staffing levels appropriate for daily and group volume.
• Communicate regularly with other departments including lift maintenance, snowsports, tickets, ski patrol, human resources, and marketing.

Create Positive Experiences:

• Greet guests, ensure accurate completion of rental forms, and provide the proper boot fit and equipment recommendations (ski/board length, binding settings) based on skill level.
• Assist the Rental Department Supervisor with daily operational flow, ensuring efficient and high-quality service during peak periods.
• Maintain cleanliness and organization of the shop, ensuring proper storage and staging of all equipment.
• Facilitate large group volume preparation and execution to the highest standard, participating in weekly departmental and interdepartmental meetings as needed.

Foster Lifelong Learning:

• Train and mentor new and existing Rental Technicians on all standard operating procedures (SOPs), including guest interaction, equipment fitting, safety checks, and point-of-sale systems.
• Act as the go-to technical expert on binding set-up, equipment repair, tuning, and waxing techniques, overseeing the quality of work performed by the team.

Exhibit Pioneer Spirit:

• Develop and maintain excellent public relations with existing and prospective vendors as a representative of Marquette Mountain.

Demonstrate Good Stewardship:

• Coordinate with the Supervisor to manage inventory audits, loss prevention strategies, and accurate accounting of daily revenues and expenses.
• Perform and oversee the waxing and tuning of Skis/Snowboards and check returned rentals for damage.

Other Duties as Assigned:

• Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications:

• High school diploma or GED equivalent required.
• Minimum of three years of experience in the ski area industry, with a focus on rental shop operations and equipment maintenance.
• Prior experience in a lead, supervisory, or training role is highly preferred.
• Exceptional leadership, coaching, and strong communication skills.
• Excellent organizational skills with the ability to plan ahead and manage a team's workflow.
• Ability to work manual labor in all weather conditions.
• Deep knowledge of ski/snowboard ability levels and industry-leading safety standards.
• Skilled in the proper and safe use of all equipment, tools, products, and materials relating to the department.

Licenses & Certifications:

• Current and Complete Binding Certificate is required.

Technology & Equipment:

• Proficiency with Binding Testing Equipment, Belt Sanders, and Wax Irons.

Physical and mental demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; and climb or balance.
• The employee is frequently required to sit and stoop, kneel, crouch or crawl.
• Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
• Specific vision requirements of this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Equipment Used:

• Snow removal equipment
• Belt Sanders
• Wax Iron
• Binding Equipment

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Harsh outside weather conditions.

Occasionally exposed to wet and/or humid conditions; high precarious places; fumes or airborne. particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock; and vibration.

The noise level in the work environment is usually loud. Regularly work near moving mechanical parts and exposed to outdoor weather conditions and vibration.

Benefits (depended on status and hours worked)

Insurance:

• Medical - PPO and HDHP options
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match
• Dental Insurance
• Vision Insurance
• Accident & Critical Illness Insurance
• Group Term Life Insurance (company paid)
• Short and Long-Term Disability (company paid)

Paid Time Off:

• Paid Time Off (PTO)
• Paid Holidays
• Volunteer Time-Off
• Paid Maternity/Paternity Leave
• Bereavement/Funeral

Compensation:

• 401(k) Retirement Plan with company match

Other:

• Employee Assistance Program (EAP)
• Wellness incentives
• Company paid and provided uniforms
• Training: In-House, Instructor-Led, and Online

Marquette Mountain is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability