Health Center Manager

Healthcare Operations Manager

Every employee of SIHF Healthcare is expected to uphold our vision, mission, and values. Our actions will reflect our values of Compassion, Diversity/Inclusivity, Excellence, Integrity, Respect and Stewardship creating a culture in which all individuals are treated with dignity and respect. This will result in our vision of an "Enriched health and life in a just society" through the fulfillment of our mission to build partnerships, develop safe and affordable housing, community engagement in building trust and solutions, foster economic development, provide access to comprehensive health care services, and reduce disparities.

Treat every person with dignity, respect, and kindness by listening with your full attention, address questions/concerns immediately, and accept responsibility to follow through by always doing what you say you will do. You support our customers and your team, by being patient, understanding and positive with the understanding that you are here at SIHF Healthcare for those we serve.

Successfully manages the operations of assigned health center(s) in a manner that upholds the vision, mission, and values of SIHF Healthcare. Ensures that the health center(s) are operated in a customer focused manner that achieves compliance with the fiscal, quality, customer, and operational benchmarks as established.

Essential Duties and Responsibilities

Fiscal Management – Assure management and compliance with daily, monthly, and annual budget targets for encounters, staffing, supplies, contractual cost, travel, and others as directed. Effectively implement the health center-based components of the revenue cycle requirements as established by SIHF Healthcare. Assist in the development of annual budget items related to encounters, staffing levels, and capital needs. Shall review monthly and annual fiscal reports to determine compliance with financial measures.

Staff Management & Development – Shall maintain staffing levels and coverage at an acceptable health center level based upon provider volumes. Responsible for the hiring of qualified staff, development and training, evaluation, performance improvement, personnel management, and positive engagement of staffing. Prepare self and staff on operational policies and procedures for safety, personnel issues, clinical, regulatory, and others as pertinent. Shall seek continued educational knowledge of leadership and health care delivery systems and related impacts. Provide consistent mentorship, direction and skill level development needed for team members who want to advance their position.

Operations – Ensures that the Health Center(s) provide services for approved hours, that there is acceptable daily and after hour provider coverage, and patient flow is effective. Manage facility needs, equipment support, supply inventory, and other operational support systems to assure staff and patient flow is effective for health center(s). Maintains compliance with regulatory and operational policies for personnel, fiscal, facilities, patient confidentiality, medical records, grants, information systems, risk management, clinical, quality (performance) programs (include as applicable team initiatives linked to medical home and PCMH), and other state and federal regulations. Completes implementation of all health center(s) directed teaching, objectives, and operational modifications as directed including coordination of operational changes generated through leadership.

Provider and Team Relations – Shall maintain team productivity and performance goals through template management, benchmark measurements, effective staff support, on-time patient care, coordinated coverage, and administrative support coordination. Must maintain positive and honest communication with all team members to ascertain needs, changes, quality measures, compliance, and retention plans within SIHF Healthcare. Will assist leadership with recruitment and retention actions, including but not limited to interviews and effective onboarding.

Quality & Performance Outcomes – Actively engages in the successful oversight to achieve daily, monthly, and annual targets for established SIHF Healthcare Performance Improvement measures. Must ensure that all SIHF Healthcare optimization efforts to ensure effectively executed within each health center. This will include actions related to PCMH (as applicable), operational process improvement initiatives and benchmarks associated with operational and clinical outcomes. Ensures that patient records are accurate and complete, that patient confidentiality is strictly maintained, and all electronic health record actions are completed in a timely manner. EMR Task Buckets—encounters, appointment requests, patient cases, orders/RXS/Auths, Labs/imaging, clinical documents, admin/phone messages, unknown documents, Needs Follow up. EMR User Tasks Buckets in General--health center department & General staff department task/ Unconfigured Tasks

Culture – Provide for a positive health center(s) culture that reflects the values of SIHF Healthcare. Embrace and lead cultural change. Effective verbal and non-verbal communication that is respectful and courteous to all patients, staff and providers shall be maintained through verbal, written, and digital modes. Ensures that necessary patient education, center promotions, and required communications are posted in a professional manner. Positive engagement in SIHF Healthcare initiatives, employee development, and community service shall be provided.

Facility - Emergency Drills & trainings, Monthly Building & Housekeeping checklists, fire extinguisher checks, exit door lights. Maintain facilities that reflect a safe, clean, and professional service image to patients, guests, and staff. Facilities Communication log with cleaning company. POC testing monthly, tracking logs (Referrals, EKG, ER Admissions, OB/GYN, labs, etc..), eye wash stations logs. Assure sterilization of equipment as needed, Ordering & maintaining supplies, maintenance completed weekly/monthly & trackable log completed, maintaining yearly inspections of equipment

Other duties as assigned.

Knowledge, Skills, Abilities:

Knowledge of the healthcare industry and trends impacting population health concepts, revenue cycle, clinical operations, staffing models, and delivery models.

Shall have the ability to effectively communicate through multiple avenues to individuals, small groups, and large groups.

Demonstrates critical thinking skills to support operations, partnerships, and for process improvements. These same skills shall translate into utilization in any actions engaged in for business development related activities.

Knowledge of staff development principles, team design, communication methods, labor regulations, training methods, and staff performance techniques. Ability to foster teamwork and positive service environment.

Ability to understand, analyze, and provide feedback on financial and statistical reports.

Ability to communicate effectively to inquiries or complaints from customers, staff, providers, regulatory agencies, or members of the business community through direct personal engagement. Ability to effectively present information to internal and external groups.

Ability to read, interpret, and implement policies and procedures such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Personal computer skills, including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc. Ability to learn software systems used for patient practice management and medical services.

Capable of managing change and multiple projects in a collaborative manner that effectively engages all team members.

Education and Experience:

A Bachelor's degree in a health or business-related discipline from an accredited college or university is preferred. A minimum of two years of management or supervisory experience in a healthcare organization, preferably in a managed care or ambulatory care setting required.

** Management experience would include experience in the following areas:

• Organization financial and operational planning
• Direct supervision of staff where such supervision includes hiring, staffing, training, evaluating, and disciplining personnel
• Developing and implementing policies and procedures
• Implementation and monitoring performance of improvement initiatives
• Direct engagement with multispecialty providers serving large populations
• Provider relations

Physical Demands:

Position is primarily sedentary, requiring light physical activity, and performing non-strenuous daily activities of a productive/technical nature. Local travel by personal automobile is required. A valid driver's license and insured automobile are required.

Work Schedule:

Normal work hours for this position are Monday through Friday dayshift. Occasionally, late evening or weekend work may be necessary. Attendance at off site meetings will be required.

Medical Home Statement:

Be aware and understand expectations and responsibilities of the Patient Centered Medical Home. Understand role, complete relevant duties, and the requirement to maintain highest level of proficiency within scope, as part of this team-based approach in the patient care continuum.

Compliance Statement:

Abide by the requirements of all applicable State and Federal laws.