Treatment Coordinator | Patient Experience Specialist

Job Description

Job Description

Are you the person patients instantly trust? Do you love helping people say "yes" to life-changing dentistry? Are you energized by building relationships, creating exceptional patient experiences, and consistently achieving high case acceptance?

If you answered yes, we want to meet you.

We are a modern, patient-focused dental practice seeking an experienced Treatment Coordinator who is passionate about helping patients understand their treatment, overcome financial concerns, and confidently move forward with their care.

This is not an entry-level position. We're looking for someone who thrives in a fast-paced environment, takes ownership, and enjoys being an essential part of a high-performing team.

What You'll Do

• Build trust and meaningful relationships with every patient.
• Present comprehensive treatment plans with confidence and compassion.
• Explain insurance benefits and financial options clearly.
• Coordinate financing and payment arrangements.
• Schedule treatment efficiently with clear guidelines from clinical team.
• Follow up on unscheduled treatment and maintain excellent case acceptance.
• Collaborate closely with the clinical team to provide an outstanding patient experience.
• Help patients feel informed, comfortable, and excited about their dental care and transformed smiles!

The Ideal Candidate

You are:

• An experienced Dental Treatment Coordinator (3+ years preferred)
• Highly organized and detail-oriented
• Exceptional at communication and active listening
• Comfortable discussing larger treatment plans and financial arrangements
• Knowledgeable in dental insurance and treatment sequencing
• Confident using practice management software (Dentrix experience is a plus)
• Positive, professional, and dependable
• Someone who genuinely cares about people and builds lasting patient relationships

Most importantly, you're someone who believes dentistry changes lives—and you know how to help patients say "yes."

Compensation & Benefits

• Competitive base pay: $29-35/hour, based on experience and performance
• Performance bonuses based on case acceptance and office goals
• Paid holidays and PTO
• Continuing education opportunities
• Supportive, team-oriented culture
• Opportunity for long-term growth and leadership

Why Join Us?

We're committed to clinical excellence, integrity, and creating an exceptional experience for every patient who walks through our doors. We value teamwork, positivity, accountability, and treating both our patients and each other with kindness and respect.

If you're looking for more than just another job—and you're ready to make a meaningful impact every day—we'd love to hear from you.

Please include a brief cover letter telling us what makes you an exceptional Treatment Coordinator and why you're excited about this opportunity.

Hours for this position would be: Mon 8-5; Tuesday 8-5; Wednesday 8-4; Thursday 9:30-7; Friday 9-1 

Thank you!