Clinic Experience Coordinator

Job Description

Job Description

About Blackbird Health

Blackbird Health is clinician-founded, owned, and operated by dedicated professionals. We believe that providing the best care for children starts with building the best possible team. We deliver virtual and in-person mental health services across Pennsylvania, Virginia, New Jersey & Maryland—and we're growing into new markets in 2027.

At Blackbird, we take a whole-child approach, looking at how the brain, body, and behavior interact to address the root causes of challenges, not just the symptoms. Every role matters here, and you'll join a collaborative, supportive, and innovative team that's shaping the future of pediatric mental health care. If you're passionate about helping children and families while growing your career, Blackbird is the place to make an impact.

Join us and help change mental health care for children for the better!

Position Summary

Blackbird Health is looking to hire a Facilities & Clinic Operations Coordinator , who will serve as the on-the-ground operational owner for Blackbird Health's clinic environments across assigned regional markets in Philadelphia Metro expansion regions, including PA and NJ. You will manage day-to-day facility maintenance, vendor relationships, and site logistics for existing offices while also playing a critical hands-on role in setting up and launching new clinic locations.

What makes you, you:

• On-the-Ground Operator: Thrives in a mobile role, balancing regular field travel across regional clinics with independent problem-solving.
• Detail-Oriented & Organized: Passionate about keeping physical spaces clean, safe, welcoming, and fully operational for patients and staff.
• Proactive Vendor Partner: Skilled at building strong relationships with property managers, landlords, and local repair contractors.
• Hands-On Launch Specialist: Enjoys physical site setups, unpacking deliveries, vendor scheduling, and managing launch readiness checklists.
• Service-Minded Communicator: Responsive and customer-service oriented when resolving clinic tickets and facility issues for clinical teams.

How you'll make an impact:

• Maintain & Improve Clinic Standards: Conduct regular site visits to inspect spaces, resolve facility tickets, oversee maintenance/repairs, and manage keycard access and alarm systems.
• Support New Clinic Launches: Execute physical setups for new locations—coordinating furniture, signage, deliveries, vendor scheduling, and final launch readiness checklists.
• Manage Supplies & Inventories: Oversee local clinic inventories, equipment, signage, and furniture refreshes across your assigned regional footprint.
• Collaborate Cross-Functionally: Partner with Clinical Leads, IT, and Operations to maintain accurate project trackers, communicate site updates, and resolve daily operational roadblocks.

The basics you'll need:

• 2+ years of experience in multi-site facilities, office operations, retail/hospitality, or project coordination.
• Proven ability to manage vendor relationships, maintenance requests, and site logistics independently.
• Excellent organizational and communication skills with strong attention to physical detail.
• Ability and willingness to travel frequently across regional clinic locations in the Philadelphia Metro expansion regions, including PA and NJ.

Nice to have:

• Experience in healthcare, pediatric, or behavioral health clinic operations.
• Hands-on experience with new site openings, office relocations, or punch-list inspections.

Benefits

• Medical, Dental & Vision coverage
• 401k (with a company match)
• Generous paid time off
• Opportunities for career growth
• Diverse and experienced leadership team, supportive work culture

Salary Range

$55,000—$62,000 USD

Join us!

To raise the standard of pediatric mental health care through accurate understanding and precise treatment that reflect how each child's brain, body, and behavior work together.

"It's so rare to find comprehensive care like this---from testing to therapy to med management (and more)--all in one place. In addition, the school advocacy support we receive is unprecedented. We no longer feel like we are managing things alone."

Fostering an inclusive environment:

Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a diverse team of employees. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. If you need a reasonable accommodation during the application or interview process, please contact us at View email address on ziprecruiter.com so we can support you.

Our patient support team is busy helping children and families, please do not call or email them about your application — this helps us process your application more efficiently.