Order Entry Specialist- Customer Service

Order Entry Customer Service Representative

We make the world a better place to live! At Spectrum's Det-Tronics, we build and maintain comfortable, accessible, efficient, healthy, safe, secure, and sustainable environments. Det-Tronics is a $180M technologically innovative, projects-based global brand protecting customers in many challenging environments with high end flame and gas detection products and systems. Det-Tronics is a part of Spectrum Safety Solutions and has a global footprint with manufacturing sites in the U.S. and sales presence in all key geographies.

Position Summary:

The Order Entry Customer Service Representative is responsible for accurately processing customer orders, managing order-related inquiries, and ensuring a high level of customer satisfaction. This role serves as a key point of contact between customers, sales, and internal departments to support efficient order fulfillment within a manufacturing environment.

Key Responsibilities:

• Accurately enter and process customer orders in the ERP system
• Utilize the CRM system to maintain order records and validate information
• Utilize compliance tools to screen orders and escalate as needed
• Review orders for completeness, pricing, lead times, and product availability
• Communicate order confirmations, changes, and updates to customers
• Resolve order discrepancies, pricing issues, and billing concerns
• Maintain and create customer accounts
• Assist with returns, credits, and warranty-related requests as needed
• Support continuous improvement efforts related to order processing and customer experience

Qualifications:

• High school diploma or equivalent required; associate or bachelor's preferred
• 2+ years of customer service or order entry experience, preferably in a manufacturing or distribution environment
• Experience with ERP systems (e.g., SAP, Oracle, Epicor, or similar)
• Strong attention to detail and accuracy in data entry
• Excellent communication and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office (especially Excel and Outlook)

Key Competencies:

• Customer-focused mindset
• Strong organizational and time management skills
• Ability to work cross-functionally with internal teams
• Adaptability and ability to handle changing priorities
• High level of accountability and follow-through

Working Conditions:

• Office-based role within a manufacturing environment
• Occasional interaction with production or warehouse areas may be required

Physical Requirements:

• Prolonged periods of sitting and working on a computer
• Ability to occasionally move about the facility as needed