Patient Advocate

Patient AdvocateWhole Woman's Health transforms how people experience abortion care in this country. We stand in the light, fiercely dedicated to providing fabulous abortion care that puts patients first.Whole Woman's Health provides fabulous abortion care, free from the shame and stigma that often accompanies sexual health in this country. Our patients can count on us for medical expertise, heartfelt compassion, informed consent, and trust. We are deeply committed to growth and innovation, and we cultivate a dynamic, rigorous, learning corporate culture. Our patients' hopes and dreams are at the center of all we do, and we hold ourselves accountable to them.The Patient Advocate position allows for further training in the medical areas of the office which do not require medical certification or licensure. These tasks may include pathology, lab, set-up, running rooms, assisting in recovery, ultrasounds and assisting in Gyn sessions as directed. The Patient Advocate plays a key role in the practice as they may interact with the patient in many areas and their knowledge of office systems and the medical practice can contribute very positively to patient satisfaction and the success of the practice.Essential FunctionsPerform receptionist duties including answering phones and managing the front deskIntake and dischargeCounting money/making deposits and computer skills.Gyn AssistantAssists the practitioner in GYN practice. Primary duties include:Prepare charts for practitioner reviewInterview patientsSet patients up for examsAssist the practitioner during examsCollect samples, run routine tests and take vital signsPathology TechnicianRuns the pathology lab under the supervision of the Medical Director and the doctor practicing at the time. Primary duties include:Sterilizing instrumentsVerifying completed abortion procedures via pathology examinationSurgical AssistantAssists the doctor and the patient through the actual abortion procedure. Training to assist in surgery involves becoming familiar with medical terminology and technology. Primary duties include:Serving as a surgical assistantAnticipating the doctor's needsSupplying the doctor with the necessary instruments and medications to complete the procedureServing as support to the patient, offering her comfort throughout her abortion procedure.Set Up/Assist/RecoverDuring an abortion session primarily means you prepare and recover patients during surgery. Primary duties include:Preparing procedure rooms for patientsCleaning and stocking roomsShowing patients to the procedure rooms before the doctor enters, and helping them feel as comfortable as possibleStarting IVsKeeping track of the session—who has been seen, who has not, anticipating the "flow" of patientsRecovering patients post-ab, including taking vital signs, cleaning them up, assisting them in dressing, escorting them to recovery room.Lab TechnicianRuns the laboratory where patient testing occurs. Primary duties include:Collecting blood samplesRunning testsTaking vital signsServing as a point of patient education regarding test results and what they mean.UltrasonographyPerform pre-op sonograms on all patients presenting for abortion services. Learn both vaginal and abdominal scan techniques. Understand how to comfort patients and respond to emotional issues.Experience and General RequirementsPeople skills Organizational and time management skillsAn interest in women's health and a commitment to the welfare of the "whole" womanAn interest in all areas of the practice: administrative ("front"), financial, medical, counseling, customer service, etc. Problem solvingFollow-through and thoroughnessWritten and verbal communication skills: direct, prompt and effective Medical Record knowledgeComputer skillsSkill with numbers, counting and detailed record keepingAbility to take directionAbility to ask questions and participate fully in learning process.Flexibility, multitasking and willingness to learn and "go anywhere" s/he's needed.Ideal candidate:Will be Bilingual – English and SpanishHas a four-year bachelor's degree (students currently enrolled in college also qualify)Prefers not to do the same thing every dayIs flexible and cooperativeLoves to learn new things, jumps in and asks questions, participates actively in the learning processAdditional Requirements:Basic Life Support Certification biannuallyAnnual OSHA and PPE in-service trainingIn-Person Work RequirementsFor positions based in a clinic or office setting, team members play an essential role in creating a supportive, collaborative, and safe environment for patients and colleagues.In-Person Work Expectations:Ability to perform job duties on-site, which may include sitting, standing, walking, or lifting up to 20 lbs as needed.Maintain punctuality and consistent attendance during scheduled work hours.Uphold safety and confidentiality standards in all work areas.Engage respectfully and compassionately with patients, visitors, and team members.Adapt to a dynamic environment while maintaining professionalism and composure.Willingness to use new technologies or communication tools to support workflow and collaboration.Compensation/BenefitsA competitive salary, commensurate with experience.401(k) plan with a 3% company match.Flexible work hours and family support programsAdditional perks, including employee discounts, and virtual team-building activities.A culture/environment that is diverse, stimulating, and comprised of passionate and dedicated people.Please note that this is a working job description that may evolve as the needs of the company change.Whole Woman's Health is an Equal Opportunity Employer and we welcome applications from women, people of color, and members of the LBGTQI community. We do not discriminate on the basis of actual or perceived race, creed, color, alienage or national origin, ancestry, citizenship status, religion or belief, age, marital or partnership status, family status, pregnancy and maternity, disability or handicap, sexual orientation, gender, gender identity, gender reassignment, predisposing genetic characteristic, military or veteran status, arrest record, or any other legally protected characteristic protected by applicable federal, state, or local laws.