Customer Service Representative

Customer Service Representative

At Symmons we are dedicated to delivering excellence in every aspect of our business. Our success is driven by our commitment to our core values: being customer-focused, embracing a can-do attitude, demonstrating resilience, and always striving to win as a team. We believe in fostering a positive and collaborative work environment where every team member can thrive and contribute to our shared goals.

We are seeking a dynamic and motivated Customer Service Representative to join our team. In this role, you will play a crucial part in helping us achieve our mission by putting our core values into action every day. If you are passionate about providing exceptional service, thrive in a fast-paced environment, and are ready to make a significant impact, we want to hear from you!

As a Customer Service Representative, you will help make the customer experience an exceptional one! We count on the customer service team to interact professionally with our valued customers and resolve any questions or concerns. The ideal candidate enjoys interacting with both our internal and external customers and providing service with a positive attitude.

You'll find that at Symmons, not only do we provide exceptional training in customer service, but we encourage career growth and provide opportunities for advancement within the organization. If you are a highly motivated individual, who is passionate about providing great customer service, we invite you to apply today and join our dynamic team!

Responsibilities

• Process customer orders by using company pricing and commission practices
• Provide order information, expedite, cancel and change orders
• Verifies and determines product specifications
• Determines appropriate delivery method based on customer's need and schedules order fulfillment date by using company published lead times
• Determine best method to resolve basic customer service problems to ensure customer satisfaction
• Building strong and trusting relationships with customers

Qualifications

• Bachelor's degree preferred or equivalent combination of education and relevant work experience
• 1-2 years prior experience in a customer service or call center environment required, with a demonstrated ability to handle high call volumes and deliver exceptional service
• Previous plumbing background experience either in sales or general plumbing is a plus
• A strong aptitude for troubleshooting is strongly desired
• Must be motivated and able to work independently
• Excellent communication skills, both verbal and written
• Possess strong PC skills (i.e. Word, Excel, PowerPoint)
• Pleasant and friendly phone attitude
• Collaborative team player

In 1939, Paul Symmons advanced the plumbing industry by inventing the first anti-scald, pressure-balancing valve. 87 years later his legacy lives on through the Temptrol valve, which is still made right here in the USA.

While the vision of Paul Symmons is never out of sight, we're constantly pressing forward, challenging ourselves and the industry to be better to do better. As we design and redesign the minute details, we're also conscious of the bigger things, like water conservation, and energy reduction, and global impact.

That's what we do here at Symmons we make things right.

Headquartered in Braintree, MA, Symmons is a privately held company with regional sales offices and local representatives located throughout the United States and Canada. For more information, please visit

Symmons offers a competitive compensation package including excellent benefits and a 401k plan with 100% match up to the first 6% of eligible wages with immediate vesting. The pay range reflects our good faith estimate at the time of posting and does not guarantee a specific wage. Actual pay will depend on skills, experience, and other job-related factors.