Part-Time Customer Service Specialist

Job Description

Job Description

Do you want to make a real difference?

At Flint Hills Area Transportation Agency (ATA Bus), our Dispatchers are at the center of our operations and support our mission: to provide and promote the highest-quality transit services to the Flint Hills communities. 

Our riders count on aTa Bus to provide safe and reliable public transportation services in Manhattan, Junction City, Ft. Riley, and parts of Pottawatomie County.

We are hiring immediately for a part-time  dispatcher who is friendly, reliable, and customer-service-focused.  Join our team!

Compensation Range is $14.00 - $17.00/hour (pay is dependent on skills and experience). 

Shift Details - (16.5 - 21.5 hours per week)

• Week 1 - Tuesday and Thursday from 3:00 PM - 8:00 PM; Saturday from 7:30 AM - 2:00 PM
• Week 2 - Monday, Wednesday, and Friday 3:00 PM - 8:00 PM; Saturday 1:30 PM - 8:00 PM
• Potential scheduling for Sunday

What Our Dispatchers Do:

• Communicates effectively through radio, telephone, and computer equipment to provide assistance to Bus Operators and the public.
• Directs and monitors aTa Bus vehicles and routes.
• Communicates traffic problems such as construction areas, accidents, congestion, and weather conditions.
• Communicates work assignments to Bus Operators and acts as a liaison between Bus Operators and Mechanics.
• Schedule rides and answer questions regarding the services we provide.
• Manage the software that tracks vehicles.
• Document and maintain files and records. 
• Provide information to internal teams.
  

 

Our Qualifications:

(You will not be considered for this position without these qualifications)

• High school diploma or equivalent, plus 2 years of customer service experience.
• Proficient in Microsoft Office tools (Outlook, Word, Excel, and PowerPoint).
• Successful candidates will have demonstrated proficiency in computer use, data entry speed and accuracy, strong interpersonal, teamwork, and phone skills, and the ability to work independently.
• Excellent written and verbal communication skills.
• Solid organizational skills with an emphasis on attention to detail, ensuring nothing slips through the cracks.
• Ability to handle multiple tasks while maintaining high standards.
• Effective time management skills.
• Must be a self-starter. 

Additional Information:

The job requires prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 20 pounds at all times.

Drug Screening:  This is a safety-sensitive position and is subject to pre-employment and random drug screening.

Our Commitment to Diversity and Inclusion:

ATA Bus firmly commits to the communities we serve and our employees. As an equal opportunity employer, we strive for a workforce that reflects our community. No person is unlawfully excluded from employment opportunities based on race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status, or other protected class.