Customer Service Specialist

Reporting to the Accounts Receivable Operations leader, you will be responsible for managing an exceptional customer service experience and support billing prepayments and accounts receivable. This role requires you to be onsite in Loveland, CO a minimum of 3 days/week.

Pay range: $25-30/hour

• Respond to inquiries in a timely and accurate way, via various channels (phone, email or chat).

• Answer questions regarding various products.

• Identify needs and help branches/customers with inquiries, including educating users about new features and functionalities.

• Create and update internal customer service software (ServiceNow) with information about issues and useful discussions with users.

• Escalate issues and resolutions to the appropriate parties by communicating and coordinating with colleagues and various teams as necessary.

• Acknowledge, resolve, and follow up with branches/customers to ensure their issues are resolved.

• Assist in training Customer Support Representatives and share effective workarounds with team members.

• Maintain a positive, empathetic, and professional attitude toward parties at all times.

• Ensure customer satisfaction and provide professional customer support.

• Keep records of interactions, transactions, comments and complaints.

• Perform other duties and projects as assigned by management.

• Self-motivated and the ability to work well under pressure, performing at high levels in fast paced ever changing work environment

• Ability to anticipate needs and follow through with minimum direction

• Ability to lead by example and work well with others

• Strong prioritization and organizational skills

• Strong computer skills (Microsoft Office, Excel)

• Prior Customer Service experience; Accounting experience is preferred

• Experience using help desk software and remote support tools, along with CRM knowledge

• Excellent communication, problem-solving skills, and multi-tasking abilities

• Patience when handling tough cases

• High school diploma/GED

• ServiceNow, SAP S/4 Hana FI and High Radius CAA experience is a plus

• An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies and qualities that set our team apart.

• Compensation commensurate with your qualifications, experience, and other factors including geographic location, market and operational factors. ?

• Total Rewards include: Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, Paid Time Off and Paid Sick Time (in geographies where legally required).

At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration.

Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It's time to rethink how work gets done. Dare to Work Differently® with RGP.

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply. ?