Customer Service Specialist

Do You Want: Variety in your workday to keep you challenged and learning? To join a mission‑driven, family‑owned company known for strong values and long‑term partnerships? Clear career path advancement opportunities? Order Management Specialist Pay Range: $20 - $25/hr DOE + Benefits + Bonus Location: Windsor, CO Position Type: Direct Hire Why consider this Order Management Specialist position? Variety in your day to keep you challenged and learning - you'll never get bored! Collaborative environment where your contributions make a direct impact. Opportunity to own processes and improve operations. Bonus eligibility is tied to team success and performance metrics. Work directly with ownership—your voice matters. Robust Benefits package to make you feel valued. How you'll spend your time as an Order Management Specialist: Answer phones and respond to customer inquiries. Resolve customer complaints, quality issues, shipping issues, RMA’s, etc. Process Sales Orders (new accounts, master accounts, and specialty orders). Send order acknowledgments - send updates for custom labels, back orders, & split shipments. Send out shipping confirmations. Process drop ship and standard PO’s for customer orders. Work with vendors on stock availability and estimated ship dates. Communicate with warehouse on incoming stock timelines. Track shipments and communicate with warehouse and customers. Match vendor invoice to company PO. Prepare order packets for accounting to invoice customers. Match vendor invoice with SK&T drop ship PO. Calculate shipping costs as needed. Support Operations and Sales in monitoring inventory levels and usage for Master Accounts. Pull vendor quotes and recommend price increases. Responsible for utilizing and updating information in the company’s CRM to include updating client and account information, entering assets, entering service contracts, and recording customer history. Provide administrative, data entry, and clerical assistance. Skills & experience we'd like you to have as an Order Management Specialist: Grit! Show initiative and persistence. 2+ years of customer service experience. Detail-oriented with excellent organizational skills. Proficient in Microsoft Office Suite – with strong Excel skills. Ability to work in fast paced constantly changing environment and wear multiple hats. Energetic and upbeat person that spreads positivity. Excellent verbal and written communication skills. Ability to work both independently (self‑solve) and collaboratively with the team. Experience with SAGE Intacct software a plus. Apply for this Order Management Specialist position on this site OR call/text us directly with questions at View phone number on click.appcast.io . #J-18808-Ljbffr