Hybrid IT Helpdesk Specialist: Customer Support
Arizona State University
Arizona State University is seeking an IT Helpdesk Coordinator 2 to provide frontline technical support to faculty, staff, and students from its Tempe campus. You will handle inquiries via phone, email, and chat, document all actions, and escalate issues as needed to Tier 2. The role emphasizes empathy, effective communication, and collaboration while contributing to internal knowledge bases and technical documentation. A strong customer-service orientation is essential. #J-18808-Ljbffr Arizona State University
Vacancy posted 5 days ago
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