Field Customer Care Representative

Overview Field Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States. A Career that Empowers You to Build Your Future. The Field Customer Care Representative is a key member of the Lennar Customer Care Team, providing warranty and service support to Homeowners through hands-on evaluation and resolution of warranty concerns. This role focuses on in-field assessments, homesite visits, rigorous investigation of potential warranty issues, and managing complex, multi-trade cases that demand strong construction knowledge. Clear and proactive communication with Homeowners, Customer Care Teams, and Trade Partners is essential for timely and effective issue resolution. Responsibilities on the Team Conduct on-site inspections and homesite visits to evaluate homeowner concerns and verify warranty coverage. Investigate potential warranty issues, identify root causes, and determine corrective actions aligned with Lennar standards. Manage complex cases that require coordinating multiple trades, scheduling, and materials to achieve timely resolution. Communicate proactively and professionally with homeowners, trade partners, and internal teams. Proactively remedy any trade partner scheduling, communication, or payment related issues. Document findings, photos, and communications thoroughly in the appropriate CRM system for accurate case tracking and transparency. Prepare detailed scopes of work and oversee execution to meet quality and safety expectations. Troubleshoot and resolve minor construction issues on-site when feasible. Ensure compliance with Lennar’s warranty policies, building codes, and best practices during all evaluations. Maintain knowledge of community details, HOA guidelines, and local regulations relevant to homeowner concerns. Assist with New Home Celebrations, New Home Acceptance, and other assigned customer touchpoints. Perform additional duties as assigned to support the overall success of the division. Your Toolbox Minimum High School or GED required; technical or construction training preferred. 2+ years of experience in residential construction, warranty service, or customer care with a homebuilder. Strong understanding of construction methods, building systems, and technical problem-solving. Good organizational and time-management skills, effective communication, and understanding of technical aspects of residential construction. Ability to analyze issues, develop solutions, and manage multiple priorities effectively. Proficiency in Microsoft Word, Excel, and CRM platforms. Ability to work flexible hours and travel regularly to homesites. Excellent verbal and written communication skills with a professional attitude to represent the company. Contacts Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners. Regular contact with the public. Frequent external contacts where matters discussed require resourcefulness, patience, clarity and tact. Physical & Office/Site Presence This role includes regular homesite visits and requires the ability to walk uneven terrain, bend, stoop, lift up to 25 lbs., and use mobile technology in the field. Compensation & Benefits Overview This description outlines the basic responsibilities and requirements for the position noted. General Overview of Compensation & Benefits: We reasonably expect the base compensation offered for this position to range from an hourly rate of $36.12 - $41, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials, and operational considerations. This position may be eligible for bonuses and commissions. This position will be eligible for the described benefits listed in the above section in accordance with Company Policy. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support. We offer Education Assistance, Adoption Assistance, vacation, holidays, sick leave, and personal day policies, plus benefits such as a New Hire Referral Bonus Program, Home Purchase Discounts, and special events. Lennar Associates will have access to these benefits as outlined by Lennar’s policies. Visit LennarTotalRewards.com to view our benefits. Lennar is an equal opportunity employer and complies with all applicable laws. #J-18808-Ljbffr Lennar Homes