Order Processor

At Kenco Logistics, you're more than just a team member—you're part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward - one shipment at a time. About the Position The Order Dispatch Specialist will act as a superuser by prioritizing and executing the wave plan while creating and maintaining reports of daily data communication transactions. The Order Dispatch Specialist will be the primary contact for troubleshooting and conducting diagnostic testing to resolve problems. The Order Dispatch Specialist will also aid in coordinating orders with customer service, operations and transportation, tracking the progress of waves, releasing work to the floor, and maintaining an open line of communication with the operations management team as well as assist in making and clearly communicating, key business decisions. Schedule: Friday, Saturday, and Sunday, 5am to 7:30pm Functions Develops, analyzes, modifies and executes the Wave Plan to ensure predetermine ship schedules are met for all customers while maintaining a level workload of activity across all shifts Prioritizes daily schedule and create reports as needed to monitor, track and measure performance at all levels Provides technical assistance as a superuser while conducting diagnostics to investigate and resolve problems Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources or locate and leverage the appropriate external resources to solve problems as needed Documents procedures and solutions for help desk issues Works closely with Transportation and Customer Service teams to evaluate truck loads, fill expedite request, and/or change routing Works closely with Inventory teams to ensure inventory integrity when replacement product is needed to fill an order Monitors and respond to email and phone calls in a timely manner Ensures communication between Replenish associate for stock replenishment are completed to release orders to the floor in a timely manner Other duties as assigned Qualifications High School or GED required Minimum of 1 years' experience in warehousing or distribution required Must have extensive working knowledge of EWM, SAP and WMS systems MS Office skills to include Word, Excel, Outlook and PowerPoint as well as data entry and typing ability Experience as a super user in distribution or warehousing strongly preferred Excellent communication skills, both verbal and written and the ability to speak effectively before groups Attention to detail and data accuracy Ability to read and interpret documents such as safety rules, operating and maintenance manuals and to write routine reports and correspondence Must be team oriented Must be able to handle multiple tasks and priorities Ability to adapt to changing situations in high stress environment Ability to understand abstract relationships, develop ideas, and solve problems creatively Flexibility to work different shifts if necessary and overtime with little or no notice Competencies Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Decision Quality - Making good and timely decisions that keep the organization moving forward. Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations. Travel Requirements No travel required. Disclosures For California residents - please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco's privacy policy The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law. Please click the image to download the EEOC 'Know Your Rights; Discrimination is Illegal' posting. For California residents please enter or copy/paste the address below into your address bar Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) For California residents - please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco's privacy policy. Benefits offered Medical insurance including HSA, HRA and FSA accounts Supplemental insurance including critical illness, hospital indemnity, accidental injury Dental Insurance Vision Insurance Basic Life and Supplemental Life Short Term and Long Term Disability Paid Parental Leave 401(k) Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment) Employer Paid Holidays - 10 days Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company. About Kenco Kenco is a Great Place to Work certified company, a recognition driven by the feedback and experiences of our associates and one that reflects our people-first culture. Every day, our people push our business forward. Our dedicated workforce has been a cornerstone of our culture and an essential part of what makes Kenco so special. From the distribution floor to the boardroom, we are committed to inclusivity in our workforce, ensuring every one of our associates is empowered to have their voices heard. Through our diverse backgrounds, we're able to leverage the strengths of every team member to devise creative solutions to any on- and off-site challenge - making Kenco a unified community where our people can grow together and make us stronger every day. #J-18808-Ljbffr