Crew Member

Job Description

Job Description

Essential Duties and Responsibilities:

•    Offers friendly service to all guests
•    Takes customer orders, maintains fast, accurate service, and positive guest relations
•    Operates grill and sandwich maker in an efficient and safe manner
•    Ensures company standards on equipment, facility, and grounds are maintained
•    Ensures food quality and 100% customer satisfaction
•    Maintains the restaurant with regards to cleanliness, neatness and customer accessibility
•    Uses the company cash register accurately and maintains proper control of company assets
•    Works as a team member to support other restaurant employees in their duties
•    Receives payments by cash, credit or debit cards, and gift cards
•    Issues receipts, refunds, or change due
•    Assists customers by providing menu information and resolving their complaints or concerns
•    Readily identifies prices of menu items and calculate bill using POS
•    Enthusiastically greets customers entering restaurant
•    Answers customers’ questions and provides information of the store’s policies and relevant procedures regarding the preparation or cooking process
•    Maintains a clean and orderly register area.
•    Mixes milkshakes and other beverages as necessary

Qualifications - Knowledge, Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience: 1 year of experience in either a food service or retail environment is preferred. Experience in providing customer service and a desire to grow in the food industry is strongly preferred. You must have a very hands on work style and be actively involved in all daily functions of the store.

•    Certifications: A NYC Food Handlers License is not required to be considered for this position but is preferred.

•    Language Ability: Good communication and interpersonal skills are required. The ability to read and comprehend simple instructions, short correspondences, and memos is necessary. The position also requires the ability to write simple correspondences and the ability to effectively communicate with co-workers and customers.  This position requires that you are able to convey information effectively and accurately, vocalize clearly and loudly enough to be heard in a noisy environment, and proficiently speak, read, and write the English language. 

•    Math Ability: The position requires knowledge of simple math and its application to receive and disburse cash. This includes the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

•    Reasoning Ability: The position requires the ability to solve practical problems and deal with a variety of situations and people. You will need the ability to apply general rules of the job to successfully solve problems that may occur without involving the manager.  Strong analytical and decision-making skills are needed.

•    Computer Skills: Must be able to operate cash register.

•    Physical Demands: The position’s physical demands require work in a restaurant/kitchen environment with moderate to loud noise levels, varying temperature conditions and possible direct exposure to hazardous substances, such as hot oil. While performing the duties of the job, the employee is regularly required to sit, stand, travel and react quickly to deadlines, sometimes with little notice. The employee is often required to stand for long periods; walk, bend, kneel, and reach with hands to retrieve boxes or food containers typically weighing 50 pounds or less, without restrictions. May be required to use a stepladder. Finger dexterity is required for use of cash register. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to travel as needed.

•    Hospitality: Actively look for ways to help customers, provide as much information as requested. Infer possible customer needs, as it may be their first experience at the restaurant. Knowledge of, quality standards of service, store policies regarding customer interaction, assessment of customer needs, and customer satisfaction are all necessary.

•    Active Listening: Give full attention to what customers are saying, be able to listen to and process the customer orders without losing track.

•    Social Perceptiveness: Be aware of customers’ reactions, both verbal and nonverbal, and understand why they are reacting this way. Understand the boundaries of appropriateness.

•    Integrity: Must be honest and possess an immense code of ethics as the cashier is the primary receiver of the cash flow.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor, policy and company management.