Home Care Operations Coordinator

JOIN THE GRISWOLD TEAM!

Griswold Home Care – Baltimore, Harford & Cecil Counties is looking for a compassionate and organized Home Care Operations Coordinator to help deliver exceptional care and support to our clients, caregivers, and families. If you thrive in a fast-paced environment where every day brings the opportunity to make a difference, we'd love to meet you. Location Harford & Baltimore County, MD (White Marsh, Towson, Perry Hall, Nottingham, Bel Air and surrounding areas) Schedule Monday–Friday, 8:30 AM – 5:00 PM (Full-Time) About the Role If you have experience in home care, enjoy building relationships, and thrive in a fast-paced environment, we'd love to hear from you. Responsibilities Assist with caregiver scheduling and daily schedule changes Support client and caregiver communications Conduct new client intake calls and assist with in-home assessments Help develop and update client care plans Complete client satisfaction and wellness follow-up calls Assist with matching caregivers to client needs Maintain accurate client documentation and records Answer incoming office calls and provide exceptional customer service Support office administration and special projects Collaborate with the leadership team to ensure excellent client care Qualifications 2+ years of experience in home care, healthcare, or senior services Scheduling experience preferred Experience with client intakes and care plans Excellent customer service and relationship-building skills Strong communication and organizational skills Ability to manage multiple priorities and work independently Proficiency with Microsoft Office; home care software experience is a plus Valid driver's license and reliable transportation What We Offer Competitive salary Paid Time Off Health benefits (where applicable) Ongoing training and career development Supportive, team-oriented culture Opportunity to make a meaningful impact in the lives of seniors and their families About Us As an equal‑opportunity employer, we are committed to promoting diversity, equity, and inclusion in all aspects of our operations and providing a work environment that is free from discrimination, harassment, and retaliation. Join a team that is committed to helping seniors live safely and independently at home while delivering exceptional care every day. #J-18808-Ljbffr Griswold Home Care for Harford & Cecil Counties