CPS Intake Administrative Assistant

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CPS Intake Administrative Assistant

Department of Social Services

Full-Time, 12 Months

Non-Exempt, Pay Grade 30

***This listing is for advertising purposes only. ALL APPLICATIONS FOR THIS POSITION MUST BE SUBMITTED THROUGH THE VA STATE WEBSITE FOUND HERE:

Essential Functions:

• Performs all typical tasks of a DSS IV as described in the DSS Specialist IV .
• Conducts initial assessment of child abuse and neglect reports and provides crisis counseling for reporters.
• Provides information and referral resources and brief immediate crisis intervention to callers for referrals that do not warrant a Child Protective Services intervention.
• Applies child welfare knowledge and critical thinking skills to interpret state and local policies to receive child abuse and neglect reports.
• Tracks data received for reports of child abuse and neglect.
• Serves as a technical professional surrounding state and local policies on screening child abuse and neglect referrals.
• Assists the unit supervisor with providing technical guidance and training to fellow team members.
• Responsible for a variety of routine and complex administrative or technical assignments.
• Tasks/processes are initiated and/or completed independently by the employee.
• Leads and provides ordinary, day-to-day direction or support to others; serves as point-of-contact for other departmental staff regarding ordinary unit process questions or issues.
• Has access to and/or processes highly confidential and time-sensitive information, including case-related information.
• Prepares a variety of documents; formats, edits, creates and or updates and distributes complex reports and projects specific to the unit/agency including data and statistics for the unit/agency as required.
• Meets/greets/screens customers/visitors and provides assistance as appropriate; answers unit/department phones, takes messages, and provides responses. Responds to and resolves difficult customer-related issues as appropriate, directs to unit supervisor for follow-up as needed.
• Serves on special and/or regular teams and committees; participates in unit and agency meetings; prepares agendas and other documentation for meetings, including meeting minutes.
• Performs other related tasks as required.

Competency: Knowledge/ Skills/Abilities:

• Comprehensive knowledge of standard office practices, procedures, equipment, and clerical techniques.
• Thorough knowledge of departmental functions, organization, and policies.
• Ability to lay out and type complex forms and tables.
• Comprehensive knowledge of business English and spelling.
• Ability to establish and maintain effective working relationships with employees and the general public, as well as government officials.
• Intermediate to Advanced level proficiency in office-related software.
• Ability to use a variety of office equipment, including computer, copier, postage meter, Fax, printer, multiple-line phone, paper folder, laminator, projector, and scanner.
• Excellent oral and written communication skills including the ability to interact with a diverse population.
• Strong engagement, assessment, and interviewing skills.
• Assertive and confident - especially when being challenged.
• Strong organization, time management and computer skills.
• Ability to deal effectively with conflict.
• Good personal boundaries.
• Strong team player.

Required Education and Experience:

• High school diploma supplemented with course work in human services or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• Working knowledge of and experience with the principles and practices of child welfare services, particularly Child Protective Services and in counseling individuals in crisis situations via phone.
• Possession of a valid appropriate driver's license issued by the Commonwealth of Virginia.
• Workers in this position are required to drive and they must meet the eligibility requirements of the County's safe driver policy.
• Worker must be willing to travel occasionally overnight and may be required to assist in managing emergency shelters for the public.
• The candidate may be subject to criminal history and central registry background checks.

Preferred Qualifications/Certifications:

• A bachelor's degree in social work or a bachelor's degree in the human services field is preferred and one year of social work experience or human services experience; or an equivalent combination of training and experience. Child Protective Services experience preferred. Experience using OASIS. Experience working in a fast-paced environment.

Physical and Mental Requirements:

• Regular contacts made with individuals from other internal units, County departments, outside organizations, VDSS personnel and the general public for purposes of exchanging information which requires some judgment or interpretation.
• Communication is usually cooperative in nature with infrequent conflicts resolved by higher authority.
• Administrative clerical work typically performed sitting in an office with occasional walking, light lifting of office items up to 30 pounds; and other limited physical activities.

Remote Work:

This position is not eligible for remote work. All County staff must maintain residence within the Commonwealth of Virginia.

Salary Range:

The hiring range for this position is $26.98 - $31.24 per hour (approx. $ 56,110 - $64,969 per year). Starting offer is based on applicable education beyond minimum requirements and internal equity. The position also provides excellent benefits including 12 paid holidays, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, VRS retirement, and continuing education/training opportunities. This is a full time, FLSA non-exempt position. Internal candidates will receive pay adjustments in accordance with Local Government Personnel Policy, §P-60.

DEADLINE FOR APPLICATIONS: Position open until Friday, December 29.

Virginia Values Veterans:

Albemarle County is a Certified V3 organization.

EOE/EEO:

Albemarle County is an equal employment opportunity employer, and does not discriminate against any group or individual on the basis of race, color, religion, sex, sexual orientation, national origin, age or disability in regards to any aspect of employment policy and practice: recruitment, testing, selection, assignment, pay, conditions of work, training, leave, overtime, promotion, discipline, demotion, and separation.