Mainframe Operator (Computer Operations Supervisor)
My3Tech
Job Title: Mainframe Operator (Computer Operations Supervisor)
Job ID: 491
Client: Oakland County
Location: Pontiac, MI 48341 (100% Onsite - No remote option. Applicants may be requested to work holidays, days, afternoons, and/or midnight shifts.) Summary & Objectives
Functions as a Level 1 Incident Manager for critical incidents and events relating to various IT technologies. This role requires quick action to create, escalate, triage, and track customer technology-related incidents. Excellent communication skills are essential for collaborating effectively with IT staff, customers, and vendors.
Key Responsibilities- Act as a Level 1 Incident Manager for critical IT technology incidents.
- Create, escalate, triage, and track customer technology-related incidents.
- Utilize graphical monitoring systems to track the availability and status of infrastructure connectivity, assets, and services.
- Monitor mainframe control consoles and periodically check system performance.
- Assist with the review and validation of mainframe Job Control Language (JCL).
- Perform deliveries as assigned (must be able to lift up to 50 pounds).
- Core Requirements: Must have in-depth knowledge and at least 5 years of experience with Microsoft Teams.
- Mainframe: Experience operating and monitoring an IBM Mainframe environment, including Job Control Language (JCL).
- Monitoring Tools: Proficiency with graphical monitoring systems including What's Up Gold, Pingdom, and PRTG.
Vacancy posted 2 days ago
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