Police Customer Service Representative

Salary: $19.48 - $29.22 Hourly
Location : Police Department, 911 E. Sawmill Road, Flagstaff, AZ
Job Type: Full-Time; Non-Exempt; Tenure & Benefit Eligible
Job Number: 172-26
Division: Police Department
Section: Police Support Services
Opening Date: 10/09/2026
Closing Date: 10/18/2026 10:00 PM Arizona
Work Week: Monday through Friday 8:00AM to 5:00PM Assigned Lunch 11am-12pm
Post-offer Requirements: Police Background


Physical

MMPI-2

Fingerprints (PD)

Non-Regulated Drug Screening

PD MVR
Budgeted Min: $19.48
Budgeted Max: $24.35


Description
This position serves as the first point of contact for visitors, offering professional customer service while maintaining building security and supporting a variety of front-office needs. The role requires clear and effective communication, courteous telephone assistance, and consistent adherence to departmental procedures. Responsibilities include completing digital and ink fingerprinting, handling cash transactions and receipts, assisting with inmate property releases, and managing outgoing mail. The ideal candidate is dependable, detail-oriented, and committed to maintaining confidentiality while building positive interactions with both staff and the public. This is an opportunity for someone who excels in a fast-paced environment and is ready to support daily operations with accuracy and professionalism.

Position Responsibilities

• Must be able to communicate with others in spoken and written English to ensure the safe and efficient operations of the business.
• Greets all incoming visitors with courtesy and promptness at the front entrance; ascertains their business; maintains building security while assisting them.
• Communicates on the telephone professionally and courteously.
• Comprehends and follows police department procedures both oral and written.
• Establishes and maintains effective working relationships with other employees and members of the public.
• Fingerprint digital and ink.
• Maintains confidentiality about information learned on the job.
• Handles money, makes changes correctly, and issues receipts for requested incident reports.
• Assists with inmate release property.
• Collects any outgoing mail to be picked up by mail carrier.
• Performs other work as assigned.

To review the full job description for this position, please click the following link:

Qualifications
MINIMUM REQUIREMENTS

• High School Diploma or GED
• One (1) year of cash-handling experience

DESIRED EXPERIENCE AND TRAINING

• Customer Service experience

OTHER REQUIREMENTS

• Must possess, or obtain upon employment, a valid Arizona driver's license.
• Regular attendance is an essential function of this job to ensure continuity.
• Must be able to work all shifts.

Current Compensation and Benefits
We are dedicated to fostering an inclusive and positive work environment. We offer competitive pay, outstanding benefits, and the chance to work with a committed team making a difference in our community. Located in the beautiful mountain town of Flagstaff, AZ, you'll enjoy a unique quality of life with outdoor recreation, stunning scenery and a welcoming community.


Our total compensation package includes best-in-class benefits and an annual salary of $40,518.40 - $60,777.60, based on the candidate's qualifications and experience. Plus:

• Arizona State Retirement System with 100% Match
• Employees are members of Arizona State Retirement System (ASRS) with a mandatory contribution rate of approximately 12%
• Deferred Compensation Options
• Up to 4% Annual Pay for Performance Increase
• Group Insurance including Health, Dental and Vision coverage
• Flexible & Health Savings Accounts
• 13 Paid Holidays, Vacation, Sick Leave, Personal Leave, Paid Parental Leave, Bereavement, Jury Duty
• Life Insurance, AD&D, Short- and Long-Term Disability and Voluntary Life Insurance
• First-Time Homebuyer Assistance
• Qualified Public Student Loan Forgiveness Employer
• Tuition Assistance
• Employee Clinic, Telehealth, Wellness Program & Incentives
• Tobacco Cessation Program
• Employer Assistance Program
• Recognition including Workiversary, Wonderful Outstanding Worker (WOW), On-the-Spot, 7k Award, and City Manager's Excellence Awards
• Employee Discounts: Mountain Line Bus Eco Pass, Aquaplex, and Recreation Centers

Please note that Compensation and Benefits are subject to change based on future policy change, budgetary impact, and Council changes.

The City of Flagstaff is looking for team members who are passionate about community, innovation, and quality of life. Come be a part of this cool community and see why the City of Flagstaff is a great place to work!
The City belongs to Northern Arizona Public Employees Benefit Trust (NAPEBT), a consortium formed to combine resources and leverage buying power in order to provide comprehensive and cost-effective benefits to employees. NAPEBT currently includes the City of Flagstaff, Coconino County, Coconino Community College, Flagstaff Unified School District, Mountain Line, Kachina Village Improvement District, and the Coconino County Accommodation School. NAPEBT continually works to ensure a better benefits package than any of the employers could offer individually, which keeps benefits costs down for employees.

INSURANCE
Benefits include medical, prescription, dental, vision, life insurance, and short and long term disability options.

RETIREMENT
Employees are members of Arizona State Retirement System (ASRS), Public Safety Personnel Retirement System (PSPRS), or the Elected Officials Retirement Plan (EORP) based on eligibility requirements.


DEFERRED COMPENSATION
Employees may make pre- or post-tax contributions to a 457 Retirement Plan through Voya, Nationwide, or Mission Square account via Payroll Deduction.

Our comprehensive benefits package includes healthcare benefits, Arizona State or Public Safety Retirement, annual vacation, 13 paid holidays, paid Parental Leave, an offsite health clinic, Employee Assistance Program, wellness program and incentives, First-Time Homebuyer Assistance Program, Tuition Assistance Program, and so much more. The City of Flagstaff is a Qualified Public Student Loan Forgiveness Employer. To view comprehensive benefits information, click
01


What is your highest level of education?

• High school diploma or G.E.D
• Associates Degree or 60 Completed College Credits
• Bachelors Degree or higher level of education
• None

02


Do you have one (1) year or more of cash-handling experience?

• Yes
• No

03


Do you have customer service experience?

• Yes
• No

04


How many years of customer service experience do you have?

• None
• Less than one year
• One to two years
• Three to four years
• Five or more years

05


Please indicate which of the following skills and knowledge areas you possess Select all that apply:

• Using computers and software application programs
• Filing
• Typing
• Scanning
• Providing customer service
• Preparing a variety of reports
• Prioritizing work and performing multiple tasks
• Maintaining various databases
• Maintaining various records and files
• Maintaining confidential records
• Basic filing and recordkeeping principles
• Modern office procedures
• Customer service principles
• Inventory maintenance principles
• Database management principles
• Basic accounting principles

06


This position is posted with the full salary range indicating future potential earnings; however, the actual hiring salary for this position is dependent upon relevant experience and qualifications above minimum requirements and position funding. This position is budgeted for the following range: $19.48-$24.35. Are you okay with that pay range?

• Yes
• No

Required Question