Restaurant Lead

Restaurant Lead

Salary Range $24.76 - $30.94*

Job Description

WHO WE ARE: Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and "Retail-tainment" initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global's portfolio of world-class luxury retailers and real estate assets.

YOU WILL BE: The Restaurant Lead role is responsible for creating and maintaining the restaurant work schedule and supporting the Restaurant Manager or Manager / Chef in all aspects of daily Restaurant operations. This role sets the standard for their staff in order to serve Neiman Marcus customers in a warm, accommodating, and professional manner by greeting and seating customers.

WHAT YOU WILL DO:

• Sets and maintains the standard for staff as to personal hygiene, cleanliness of the restaurant, interaction between Associates, and store family, maintaining the high quality in service, food, beverage, and other items pertinent to the overall dining experience
• Creates efficient and flexible restaurant schedules in partnership with key kitchen staff to identify specific needs in their respective area
• Coordinates with key kitchen staff to obtain necessary food items to cover menus and special events, maintaining awareness of inventory quantity and quality control standards to avoid waste
• Coordinates with key dining room staff in the preparation and follow-through of daily guest service
• Notes any lapse in service standards that may be experienced by guest and relays awareness and appropriate communication to staff
• Completes daily, weekly, and monthly reports to forecast business and sales projections
• Plans schedules, keeps track of inventory, and budgets
• Delegates responsibilities to Associates and follows up on completion
• Supports coordination and execution of special events
• Reviews catering prospectus details to ensure accuracy of guest count, etc.
• Responsible for all rentals, labor, beer, wine, and other variables that may be included but not listed
• Builds relationship with customers, behaving as representative of the restaurant

WHAT YOU WILL BRING:

• High School diploma or GED preferred
• Excellent oral and written communication skills
• Strong attention to detail
• Ability to work autonomously
• Motivated and results-driven
• Knowledge of proper placement of china, glass, and flatware for table settings
• Thorough knowledge of order of service and proper placement of table settings (e.g., china, glass, flatware), food, and beverage as indicated by the kitchen ticket and the guidebook
• Thorough knowledge of food, including preparation and culinary terminology
• Ability to interact graciously with the public and handle multiple duties at the same time
• Exceptional customer service and problem-solving skills
• "Win together" mentality
• Basic proficiency with MS Office Product Suite preferred
• Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds
• Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays

YOUR LIFE AND CAREER AT NEIMAN MARCUS:

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

An amazing employee discount

SALARY AND OTHER BENEFITS: Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate. Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).