Customer Service Representative, Life Insurance

Location Hybrid – 3 days per week Role Overview We are looking for a customer‑service oriented individual to join our Direct team and help safeguard the future of AARP members by providing direct‑to‑consumer life insurance support. Hours of Operation Monday – Friday: 8:00am – 8:00pm. Full‑time candidates must be available for a variety of shift options, e.g., 11:00am – 7:00pm, 11:30am – 7:30pm, 12:30pm – 8:00pm. What You’ll Do Handle high volume inbound customer and sales agent inquiries. Communicate and educate on product features, benefits, and contract provisions. Handle most customer interactions independently. Explain information in the functional area. Maintain satisfactory key performance indicators per departmental requirements. What You’ll Bring Associate’s degree or equivalent experience. Minimum 2 years customer‑service or call‑center experience. Accountable, ethical, good decision‑making. Problem‑solving and assessment skills. Strong verbal and written communication. Excellent computer navigation and multitasking skills. High‑school diploma or GED required. Bonus Points Bachelor’s degree or equivalent experience. Bilingual – Spanish. Prior insurance‑industry experience. Training & Development Hybrid training: Monday and Friday remote, Tuesday‑Thursday onsite during the first 16 weeks. Hours: 9am – 5pm EST. Training covers insurance industry, product and policy provisions, and transaction processing. Candidates will be required to obtain the Florida Life and Variable Annuities License (#214) during or before hire. Unlicensed candidates are welcomed. Benefits and Perks Medical, Dental, Vision Life Insurance, Short‑Term & Long‑Term Disability Vacation, Holidays Paid Training 401(k) with company match Cash Value Pension Plan Tuition Reimbursement On‑site Gym & Cafeteria Employee discounts Employee Resource Groups Volunteer Opportunities Casual dress Salary & Pay Salary range: $35,000 – $42,000 annually. Overtime eligible: Nonexempt. Discretionary bonus eligible: Yes. Sales bonus: No. Location Requirement Must live within 50 miles of 8641 Henderson Rd, Tampa, FL 33634. Job Requisition ID 92864 #J-18808-Ljbffr