Quality Supervisor

Born from a mission to make prescription eyewear affordable and accessible to everyone, Zenni Optical has been changing the way people see the world since 2003. With complete prescription pairs for adults and kids starting at under $10, we’ve grown into a global brand with over 51 million pairs of glasses sold — and counting! Based in the San Francisco Bay Area, we're proud to be the Official Eyewear of the San Francisco 49ers, Boston Celtics, Monster Jam, Ghost Gaming, TSM, Major League Pickleball and more. We've also partnered with tastemakers and designers like Chase Stokes, Jrue Holiday, and George and Claire Kittle to bring our brand to life in bold, meaningful ways. The Quality Supervisor is responsible for leading quality operations within an ISO 13485–certified optical manufacturing laboratory. This role has initial responsibility to support the development and buildout, and the responsibility of ongoing management of the QA Testing Lab. In addition to oversight of the non-conformance/breakage, execution of product and process quality audits, and overall quality compliance. This position plays a critical role in establishing scalable, compliant testing capabilities that ensure optical products meet safety, performance, and regulatory requirements. The Quality Supervisor provides hands‑on leadership, builds quality infrastructure, and partners cross‑functionally to drive operational excellence and continuous improvement. Key Responsibilities QA Testing Lab Buildout, Process Development & Management Support the initial buildout of the QA Testing Lab, including equipment layout and installation. Develop, implement, and validate test methods and inspection processes for optical products, including (as applicable): Optical performance (Rx accuracy, power verification, prism, axis) Establish and maintain documented procedures, work instructions, and acceptance criteria in compliance with ISO 13485. Define equipment qualification requirements (IQ/OQ/PQ where applicable) and ensure proper calibration and maintenance programs are in place. Build and maintain data collection and reporting systems to ensure traceability, trending, and data integrity. Lead staffing of the QA Testing Lab, including hiring, onboarding, training, and competency qualification of technicians. Manage day‑to‑day lab operations, ensuring throughput, accuracy, and adherence to quality standards. Ensure all lab activities comply with ISO 13485 requirements for monitoring and measurement of product. Breakage Department Management (ISO 13485 Aligned) Ensure proper identification, segregation, documentation, and disposition of nonconforming product. Maintain full traceability and data integrity for all breakage and scrap activities. Analyze breakage data and trends across surfacing, coating, finishing, and edging processes. Drive root cause investigations and CAPA activities to reduce scrap and improve yield. Process & Product Quality Audits (ISO 13485 Aligned) Plan and execute internal audits in accordance with ISO 13485 requirements. Audit manufacturing and inspection processes to ensure compliance with: Approved procedures and control plans Optical specifications and acceptance criteria Document audit findings and ensure timely corrective action and effectiveness verification. Support external audits (ISO certification bodies, FDA inspections, customer audits). Quality Management System (QMS) Oversight Support and maintain the ISO 13485 Quality Management System. Ensure compliance with: Nonconforming product control Document and record control Training and competency requirements Change control and validation activities Manage the CAPA process Ensure all QA lab and production quality records are accurate, complete, and audit‑ready Regulatory & Customer Compliance Ensure all products meet regulatory, customer, and internal quality requirements. Support complaint investigations, returns analysis, and quality event investigations. Maintain alignment with applicable FDA requirements and customer specifications. Define and track key performance indicators for the QA Testing Lab and overall quality, including: Test yield and throughput Breakage and scrap rates Defect trends and audit findings Use statistical and trend analysis to identify risks and improvement opportunities for both the QA lab and manufacturing. Report quality performance and risks to leadership. Qualifications Required Bachelor’s degree in Quality, Engineering, Manufacturing, or related field; or equivalent experience. 3–5+ years of experience in quality within a manufacturing environment. Demonstrated experience in lab setup, process development, or test method implementation . Prior supervisory or leadership experience. Strong working knowledge of ISO 13485 and quality system requirements. Experience with CAPA, root cause analysis, and nonconforming product control. Preferred Experience in optical manufacturing (Rx lenses, coatings, surfacing, edging). Familiarity with FDA 21 CFR Part 820. Experience with equipment qualification (IQ/OQ/PQ) and validation. ASQ certification (CQE, CQA) or Lean/Six Sigma training. Quality system and regulatory expertise Process development and validation capability Analytical and data‑driven decision‑making Strong leadership and team‑building skills Attention to detail and documentation rigor Working Conditions Manufacturing and laboratory environment with exposure to optical equipment and testing systems. Requires standing, walking, and occasional lifting (up to 40lbs). May require off‑shift or weekend support during lab startup, audit periods or time periods of non‑conformance/breakage issues. Annual Bonus Program Employee Paid - Health Care Plan (Medical, Dental & Vision) Retirement Plan (401K & matching) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Public Holidays) Training & Development Employee assistance program Flexible spending account Health savings account Vision insurance Free Lunch Daily Referral program As a condition of employment for this role, you will be required to undergo pre‑employment drug testing in accordance with our company policies and applicable law. We look forward to hearing from you! We strive to build a diverse team of individuals with a broad range of experience and perspectives. We encourage you to apply even if you don’t feel you meet all the qualifications. Zenni Optical is an equal opportunity workplace and considers applications without regard to race, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #J-18808-Ljbffr