Helpdesk Specialist

Help Desk Specialist

As a Help Desk Specialist, you will provide IT support services & provide technical knowledge and customer service support for highly specialized systems applications. The role is remote but candidates need to be located in the state of Virginia.

Support customer service and operations for clients by serving as the frontline for customer inquiries prioritizing and resolving issues.

Basic Qualifications:

• 1+ years of information technology, desktop support, customer support, technology management experience, etc. in a professional environment
• Strong customer service skills
• Prior experience supporting software applications

Preferred Qualifications:

• Bachelor's degree from an accredited university
• Experience with special education environments
• Responsible for initiative planning and ongoing client relationship management.
• Track and report support desk data and trends
• Responsible for acquiring and applying knowledge, best practices (external and internal), methodology, and tools to client organizations
• Maintain system protocols by writing and updating procedures.
• Provide reference material for end-users by writing and maintaining documentation; providing support; and training to all users.
• Reporting of all system issues by clear documentation.
• Perform, track and support all non-technical system configurations such as: setting up new user profiles, creating provider profiles, and creation of user roles based on new programs.