Helpdesk Specialist

Position: Helpdesk Support Specialist Client: State Highway Administration Work location: Salisbury, Maryland (100% onsite) Interview mode: Virtual Title Summary: Seeking a Tier 1-2 Help Desk Specialist supporting State Highway Administration for a long-term project. Immediate availability is required. Hours will consist of 8am-5pm, Monday-Friday, except for State holidays. Requirements: 4 years’ experience providing Tier 1-2 Help Desk Support 2 years’ experience providing service desk support using ticketing software Experience troubleshooting PC and Microsoft hardware or software Support for PCs, laptops, thin clients, stand‑alone and networked printers, standalone and networked scanners, and modems Prior experience working with Active Directory Demonstrated experience installing, upgrading, and configuring: Desktop Operating Systems: Windows 2000, Windows XP, Windows Server Operating Systems: Windows 2000, Windows 2003 Microsoft Active Directory Services Proficiency in Microsoft Office 2007 Professional Suite, Microsoft Outlook 2003, McAfee Virus Scan, LANDesk, Adobe Acrobat, Photo Editor, Cisco VPN software and imaging software Service desk software (opening, documenting, closing, and follow up on service calls) Must be proficient in E-mail/Scheduling: Microsoft Outlook 2003 Needs to maintain excellent customer service skills as well as outstanding verbal and written communication skills Successful results of a background check #J-18808-Ljbffr