Technical Support Representative

Salary: $70,000 - 90,000 per year Requirements:

• We are looking for an associate degree, equivalent technical school training, or comparable hands-on experience.
• We need 5+ years of technical support or customer service experience.
• Strong troubleshooting experience with electrical and/or mechanical systems is required.
• Experience diagnosing and recovering automated systems, including PLC ladder logic in Allen-Bradley or Siemens environments, is needed.
• Familiarity with programming vision systems such as Cognex and Keyence is required.
• We are seeking knowledge of industrial automation, including motion control systems, sensors, and related electronics.
• A solid working understanding of Salesforce or similar CRM platforms is required.
• Excellent written and verbal communication skills are essential, along with confident, effective decision-making.
• Strong analytical and problem-solving abilities are needed, plus the capacity to juggle multiple priorities and adapt as needed.
• Prior field service or field support experience is preferred.
• The ability to travel, including occasional overnight trips, is required at around 10%.
• A valid drivers license is required.

• We serve as the first point of technical contact for customers facing complex issues through phone, email, and chat.
• We document customer interactions accurately and escalate more advanced cases to the field service team when needed.
• We provide high-quality technical support across our products and services.
• We use remote desktop tools and electrical test equipment, such as multimeters, to identify hardware, software, and system faults.
• We work cases through the full support lifecycle with a goal of resolving and closing 90% of received cases.
• We maintain professional, positive relationships with customers, distributors, and internal partners.
• We deliver accurate and timely support while staying current on technology changes and business needs.
• We may travel for training or business needs, including occasional overnight travel.

• CRM
• Hardware
• Support
• PLC
• Salesforce

More:

We are Brady, a global leader in safety, identification, and compliance solutions, serving a wide range of industries from manufacturing and electronics to healthcare and aerospace. Our Engraving Solutions business, sold through our Brady and Gravotech brands, is seeking a Technical Support Representative for our Cranberry Township, Pennsylvania office. This is an on-site role supporting external customers, not an IT help desk position. We offer comprehensive benefits from day one, including medical, dental, and vision insurance, a generous 401(k) match, paid time off and holidays, family planning support, education reimbursement, employee wellness resources, and opportunities to grow within a collaborative, inclusive company with more than 70 locations worldwide.

last updated 36 week of 2026