Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative – State Farm Agent Team Member Full‑time position located in Rockford, MI. Benefits Hiring bonus 401(k) Performance‑based bonus Health insurance Paid time off Opportunity for advancement Competitive salary Flexible schedule Training & development About Our Agency Our agency has over 12 years of State Farm experience and a strong reputation for developing future agents. We balance high performance with a fun, connected culture that encourages personal growth. We are actively involved in community events and provide paid continuous development with multiple coaches and training platforms. Role Description As a Customer Relations Representative, you will deliver exceptional customer experiences that support the growth of a successful insurance agency. You will resolve customer inquiries, coordinate with agency team members, and anticipate the needs of community members you support. Responsibilities Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. Qualifications Excellent communication and problem‑solving skills. Experience in customer service preferred. Ability to handle high‑stress situations calmly. Compensation: $65,000.00 – $85,000.00 per year. #J-18808-Ljbffr Alshattuck