Center Manager

Department Summary

Excelling in quality, innovation, and impact, UCLA Extension (UNEX) is one of the top providers of continuing and professional education in the United States, offering programs and classes to more than 50,000 students per year through approximately 4,500 classes and certificate programs to meet the professional development, continuing education, and personal enrichment needs of the full spectrum of traditional, nontraditional, domestic, international, professional, and continuing education students throughout and beyond Los Angeles.
Position Summary

Under the direction of the Director of Facilities Management, the Center Manager will assist in the management of UCLA Extension operations at multiple locations, including administrative offices and classroom spaces.

The Center Manager performs a variety of administrative duties in support of the day-to-day operations of UCLA Extension locations and central operations of Facilities Management, i.e., EAP (Emergency Action Plan) coordination, updating floor plans and building evacuation maps, updating website information, room attributes, furniture and equipment inventories and needs, and preventative maintenance tasks/repairs on building systems.

They directly supervise staff coverage for 16-hour operations Monday to Thursday, 11 hours Friday and Saturday, and up to 9 hours on Sundays. Daily supervisory duties include setting/delegating work assignments and work schedules, conducting performance reviews, selection/hiring of staff, training, and performance management. They create a comprehensive monthly master staffing schedule for all UCLA Extension locations that complies with all appropriate bargaining unit contracts, UCLA Extension policies, and employee schedules. They identify, troubleshoot, and resolve institutional instructional programming, scheduling, and support problems, discrepancies, or redundancies that negatively impact the delivery of instruction or the support of Extension or outside user events, conferences, or meetings.

The Center Manager serves as the Facilities Management liaison to property management representative(s), vendors, and contractors. Interpret and implement general University, UCLA Extension, and property management policies and procedures. Provide direction and leadership for all safety/emergency response procedures and protocols.

The Center Manager also supports centralized customer service operations for UCLA Extension and related service channels by monitoring service quality, assisting with workflow coordination, resolving escalated service issues, and implementing process improvements to support a consistent and positive student and instructor experience.

The ability to travel to different UCLA Extension locations, as well as work evenings and weekends, is required.


Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications

• 1 - 3 years Professional experience in direct supervision and leading operational and/or customer-facing staff within a facilities management, student services, customer service, or related operational environment. (Preferred)

• Demonstrated computer skills (ACCESS, EXCEL) to generate complex department reports and Metro Center activity reports utilizing VISIO and Power Point. (Required)

• Ability to work with minimal direction and to take responsibility for planning and coordinating daily output and following through on assignments and duties. (Required)

• Demonstrated oral communication skills to obtain and convey information accurately and precisely and to interact effectively with external, internal and general public; Ability to respond to customer needs and expectations in a supportive and professional manner, with attention to promptness and a focus on solutions. (Required)

• Knowledge and management skills to provide direction and guidance to staff. Experience and demonstrated skill in supervision, including hiring, orienting, training, organizing workflow, delegating responsibility, providing direction, monitoring and evaluating performance. (Required)

• Ability to read and understand course descriptions and administrative policy and procedure manuals as well as internal office guidelines. (Required)

• Ability to exercise discerning judgment to design and review spreadsheets and reports to ensure accuracy and appropriateness of presentation. (Required)

• Ability to work under fluctuating conditions with frequent interruptions, distractions and emergencies. (Required)

• Working knowledge of University accounting, IIPP, safety and emergency response procedures and guidelines. (Required)

• Working knowledge of major building systems (i.e., HVAC, plumbing, electrical distribution, elevators, alarms) to recognize malfunctions and to accurately describe problems/emergencies to the Facilities Services management, property management representative, contractors or service providers. (Required)

• Demonstrated skill in using computer systems and software, including spreadsheets, databases, word processing, floor plans, website and word processing applications. (Required)

• Working knowledge of customer service principles, service recovery techniques, and issue escalation procedures. (Required)

• Ability to analyze operational and customer service trends and recommend process improvements. (Required)

Education, Licenses, Certifications & Personal Affiliations

• Bachelor's Degree in related area and / or equivalent experience / training. (Required)
• Must possess, upon hire, and maintain a valid CA noncommercial Class C License in accordance with the California (CA) Department of Motor Vehicles. (Required)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

• Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.
• Ability to work additional hours, including swing shifts and weekends, to attend to operational situations. (Required)

• Ability to travel to different UCLA Extension locations throughout the region. (Required)

• Ability to work shift hours, evenings, and weekends. (Required)

Schedule

8:00 am to 5:00 pm PST (but could be working early or later shifts)
Union/Policy Covered

99-Policy Covered
Complete Position Description