Analyst, Supply BO Mgmt - Fountain Valley, CA

Supply Backorder Management Analyst Targeted at Veterans, transitioning military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Applicants must possess the required skill set, education and experience. Responsibilities Review daily dealer backorder reports and take appropriate actions to resolve, including XVOR/UPER orders to minimize risks of buybacks; provide dealers with accurate ETA and daily status updates to management. Utilize parts catalogs to seek alternative solutions for resolving dealer backorders and verify all resolution alternatives with parts technical and dealer support teams. Collaborate with internal departments (PDC, Logistics, Customs, Pricing, Sales) to resolve delays. Communicate with MPA management and OEs on KPIs, current statuses, issues and resolutions; develop, review and maintain SOPs. Work closely with customers (OEs) and vendors to support business and improve processes; coordinate with MPA HQ coordinator to expedite urgent orders. Key Performance Indicators Monitor dealer backorders continuously and communicate with suppliers to achieve high customer service levels. Review and recommend changes to the Part Master to maintain correct supply levels and codes. Field customer service inquiries about inventory availability and ETA. Resolve escalated backorders, quality, vendor or inventory issues. Use parts catalogs to find solutions for critical customer backorders. Coordinate supersession and linkage issues with HQ and parts teams for immediate resolution. Monitor KPIs and provide direction to meet objectives. Coordinate with import/export analyst for support from all company affiliates. Update daily backorder comments with causal factors, resolution plans, and ETA. Escalate pricing issues and discrepancies. Work with claims teams to expedite defectives and non‑sale item resolutions. Escalate PDC freeze flag review and receiving delays. Prioritize transportation delays with logistics teams for reconciliation. Identify and recommend modifications to the Parts System to improve inventory planning and customer service. Manage special projects such as expediting with vendors and PDCs, coordinating dealer order entry and timing. Generate KPI reports, OE brand updates, VIP presentations and other executive summaries. Support ad‑hoc requests for analysis, information, special projects, or additional tasks. Required Qualifications High School diploma or GED. 2–4 years of experience in inventory management or related field. Experience with inventory planning. Intermediate to advanced Microsoft Excel skills. Excellent verbal and written communication skills. Excellent organizational skills (reports and timelines). Flexibility and responsiveness to changing circumstances. Experience with MS Access or other SQL, Word and PowerPoint. Preferred Qualifications Bachelor’s degree in Supply Chain, Business or related field or equivalent experience. APICS certification or other supply chain related certification. Work Schedule / Travel Hours: 8:00 am – 5:00 pm. Minimal overnight travel (up to 10%) by land or air. #J-18808-Ljbffr VetJobs