Member Team Lead

Position Summary Assists management with the supervision of associates in the assigned area of responsibility by assigning duties, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance to associates on member service approaches and techniques. Ensures member complaints and issues are resolved according to company guidelines, compliance with company policies and procedures, and supports the Open Door Policy. Participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members, processing memberships, upgrades, and credit accounts, encouraging membership renewals, and participating in sales and marketing events. Completes and maintains marketing recaps and other required documentation while striving to meet membership goals and promoting the value of Sam’s Club products and services. Member Service and Operations Provides and ensures member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance on self‑service technology, and assisting with transactions utilizing registers or self‑checkout areas. Ensures club pick‑up orders are filled. Oversees the assigned area by handling claims and returns, zoning, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts, flatbeds, and assisting members with transporting items using cart retrieval equipment. Maintains parking lot cleanliness. Accounting and Finance Completes accounting records, file transactions, and other required documentation by following accounting office procedures. Provides funds for proper register operation, creates and interprets financial analysis reports, assists with accounting‑related investigations, prepares daily deposits, oversees Cash Fund Transfers, investigates overages and shortages in cash register drawers and accounting office, and maintains confidentiality and accuracy of financial and personal information. Process Improvement and Compliance Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners. Analyzes and applies information from multiple sources, monitors progress and results, and identifies and addresses improvement opportunities. Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity. Provides guidance on ethical and compliance issues and assists management in correcting them. Leads and participates in teams by sharing resources, information, and tools, determining customer needs and business priorities, and coordinating work assignments with feedback and support to ensure timelines and quality. Culture and Leadership Creates a workplace where associates feel seen, supported, and connected through a culture of belonging. Builds strong and trusting relationships, communicates with impact, energy, and positivity, and mentors others. Acts with integrity, promoting the highest standards of ethics and compliance, and supports Walmart’s goal of becoming a regenerative company. Serves customers and members first, makes decisions based on reliable information, balances short‑ and long‑term priorities, and supports teamwork and continuous improvement. Benefits Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It meets or exceeds the requirements of paid sick leave laws where applicable. For information about PTO, see Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U Education Benefit Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at Compensation The hourly wage range for this position is $23.00 to $31.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may be paid in the form of premiums ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Minimum Qualifications 6 months of retail experience including operating front‑end equipment such as a cash register. 6 months of customer service experience. Must be 18 years of age or older. Preferred Qualifications Experience leading a front‑end team and supervising, including hiring, evaluating, mentoring, developing, and managing the workload of others. Primary Location 1850 BUERKLE RD, WHITE BEAR LAKE, MN 55110-5245, United States of America Drug‑Free Workplace Policy Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr