Medical Support Assistant (Advanced)

Advanced Medical Support Assistant

The purpose of this position is to serve as an Advanced Medical Support Assistant (MSA) at a Medical Center in VISN 1 VA New England Healthcare System. The incumbent is responsible for a wide range of assignments and provides administrative support to the assigned section. Work is performed collaboratively in an Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team or Specialty Care Setting). Duties may include, but are not limited to:

• Supports clinics regarding clinic profile management.
• Collects and updates insurance information from Veterans, family members and other eligible patients.
• Prepares correspondence and memos as needed.
• Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
• Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
• Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.
• Follows procedures regarding Community Care referrals.
• Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.
• Stocks basic office supplies for the executive suite.
• Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
• Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
• Assures that all appropriate VA forms are used correctly and regulations followed.
• Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.

Work Schedule: Full-Time, 40 hours a week, Monday- Friday, 7:30am - 4:00pm, EST.

Telework: Not Available.

Virtual: This is not a virtual position.

Functional Statement #: FS-F01391.

Relocation/Recruitment Incentives: Not Authorized.

Permanent Change of Station (PCS): Not Authorized.

Notifications:

• This position is in the Excepted Service.
• Veterans' preference does not apply for internal or other current permanent Federal agency employees.
• No EDRP/SLRP.
• Salary Covered OPM LPS Pay Scale
• This Position is not covered by a Bargaining Union.
• Federal Employees MUST Submit Most Recent SF50 (within a year).
• Interchange Agreements with Other Merit System: Employees who occupy medical or medical-related positions and were appointed under 38 U.S.C. 4701(1) or (3) [formerly 38 U.S.C. 4104 (1) and (3)] must be serving in a full-time position without time limit and have served continuously for at least one year in the other merit system to be eligible to convert to the Title 5 System. Some exceptions to this rule may apply if you have previously acquired tenure under a Title 5 appointment.