Medical Receptionist, Full-Time

Urgent Care Front Desk Insurance & Billing SUPERHERO WANTED! (Guaranteed at least 36 Hours Per Week)

Help Us Keep Life Uninterrupted!

At American Family Care were not just treating patients were revolutionizing how people access healthcare. As the nations leading urgent care provider with over 400 clinics across 26 states were looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach.

Why Your Insurance Verification Skills Matter Most

Youre not just answering phones youre our revenue protection specialist and patient financial counselor. As our front desk receptionist your precision with insurance verification directly impacts both patient experience AND our clinics financial health. Were specifically looking for someone who excels at resolving insurance and billing challenges while maintaining high patient satisfaction.

Lets be direct: We need someone exceptional at insurance verification and revenue recovery. Your ability to accurately verify coverage explain costs clearly to patients and ensure clean claims will be your most valuable contribution.

What Youll Actually Do

• Master Insurance Verification: Meticulously verify coverage BEFORE services are provided prevent claim denials and maximize revenue capture
• Excel at Financial Counseling: Confidently explain costs billing processes and insurance complexities to patients in a way they understand
• Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
• Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters
• Be the Face of AFC: Greet patients with the warmth and professionalism that makes AFC stand out in healthcare
• Own the Front Desk Flow: Process payments schedule appointments and manage patient check-ins with lightning efficiency
• Protect Patient Information: Maintain organized records while strictly following HIPAA regulations

This Role is Perfect for You If:

• You have experience with insurance verification and medical billing (non-negotiable!).
• You can explain complex insurance concepts to frustrated patients with empathy and clarity.
• Youre obsessively detail-oriented a single digit error in an insurance ID can cost thousands.
• Youve worked as a Medical Receptionist Administrative Assistant or in any Customer Service role in a medical office setting.
• Youre tech-savvy with medical billing software and EMR systems.
• You have excellent problem-solving skills and can find billing solutions that work for both patients and the clinic.
• You maintain a positive attitude even when dealing with challenging financial conversations.

Whats In It For You:

• Develop highly marketable skills in medical billing and insurance - some of the most in-demand talents in healthcare.
• Receive specialized training in insurance verification and patient financial counseling.
• Make a dual impact: help patients navigate healthcare costs while ensuring our clinic remains financially healthy.
• Build transferable clerical and revenue cycle management skills that are valuable across the healthcare industry.
• Be part of healthcare innovation thats expanding nationwide.
• Clear Career Path: Grow with AFC into roles like Billing Specialist Revenue Cycle Analyst or Front Desk Supervisor or move into clinic leadership and management as we continue expanding to 500 locations.

Perks & Benefits:

We take care of the people who take care of our patients. As a full-time team member youll receive:

• Medical Dental & Vision Insurance (available after 30 days)
• Mental Health & Prescription Coverage
• Health Savings Account (HSA) with employer contributions
• Short & Long-Term Disability Life Insurance
• 401(k) with Employer Match
• Paid Time Off starting at 152 hours/year
• Employee Assistance Program (free counseling sessions)
• Uniform Allowance Verizon Discount More

The Details:

• Location: Our state-of-the-art urgent care facility
• Schedule: Full-time with flexible shifts (some evenings/weekends)
• Requirements :
  • High school diploma preferred; X-Ray Tech Medical Assistant or related certification is a plus
  • Active BLS certification required or must be obtained within defined onboarding period.

We invest in your well-being so you can bring your best self to workevery shift every patient.

Compensation
At AFC we are committed to fair and transparent compensation practices. The anticipated pay range for this position is $16.50 to $19.00 per hour . Actual compensation may vary based on a variety of factors including but not limited to relevant experience skills education certifications internal equity and market conditions. We take a holistic approach to compensation that reflects the value each team member brings to our organization.

Ready to Help Patients Live Life Uninterrupted
Join the AFC team thats redefining urgent care across America. Apply today and be part of Dr. Bruce Irwins vision to provide the best healthcare possible in a kind and caring environment while respecting the rights of all patients in an economical manner at times and locations convenient to the patient.

AFC is an Equal Opportunity Employer and makes all employment decisions without regard to race color religion sex sexual orientation gender identity or expression age national origin disability veteran status genetic information or any other status protected by applicable law. We are committed to building a team that represents a variety of backgrounds perspectives and skills and we believe that diversity drives innovation and excellence in patient care.

AFC is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment. To request accommodation during the application or interview process please contact us at

Required Experience:

Junior IC