Operations Manager

Overview Forward Investment Services seeks a highly organized, technology-minded Operations Manager to lead the operations and support team that helps deliver an exceptional advisor and client experience. This role oversees workflows, internal controls, process improvement initiatives, and day-to-day operational execution while managing the support staff. The ideal candidate is a strong people leader who enjoys improving processes, leveraging technology, and ensuring work is completed accurately and efficiently. Key Responsibilities Supervise, coach, and support the support staff while fostering a positive, accountable, service-oriented culture. Ensure timely and accurate completion of client onboarding, account maintenance, servicing requests, and advisor support workflows. Identify inefficiencies, implement standardized procedures, and improve scalability and operational effectiveness. Oversee CRM usage, support system enhancements, and promote technology solutions that improve accuracy and efficiency. Ensure adherence to regulatory requirements, broker-dealer policies, internal procedures, and audit readiness standards. Help create a consistent, high-quality service experience. Resolve escalated operational issues when needed. Qualifications Bachelor's degree in Business, Finance, or a related field. 35+ years of experience in financial services, banking, investment operations, or a related operational leadership role. Supervisory or team leadership experience. Strong understanding of technology, operational systems, and CRM platforms. Exceptional attention to detail and commitment to accuracy. Ability to improve processes and implement operation best practices. #J-18808-Ljbffr Forward Bank