Sr. Coord, Customer Service

General Information

Job ID


ATR63173


Posting Job Title


Sr. Coord, Customer Service


Locations


NC Greensboro


Employment Type


Full Time


Date Posted


09-Jun-2026


Relocation Support


No


Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.


The Opportunity:

Serve as a professional, customer-focused point of contact for incoming inquiries. Support customers and the sales team by accurately entering orders, providing product and project information, coordinating schedules, and proactively communicating updates. Strengthen customer relationships through responsive service, problem solving, and effective use of digital tools. Manage order flow for strategic accounts and ensure a seamless experience from order entry through delivery.

How you will impact the organization:
• Act as the primary point of contact for assigned strategic customers and sales representatives.
• Provide timely and accurate responses to customer inquiries regarding orders, products, lead times, samples, and documentation.
• Enter, review, and manage customer orders with a high degree of accuracy.
• Develop and monitor project timelines to ensure on-time delivery.
• Coordinate with planning, scheduling, production, and shipping teams to align customer expectations with operational capabilities.
• Track multiple projects simultaneously to ensure smooth progression through production and fulfillment.
• Communicate proactively with customers and sales regarding delays, risks, or scope changes.
• Serve as a liaison between sales, customers, and internal operations to ensure clarity and alignment.
• Evaluate incoming specifications and identify discrepancies requiring clarification or re-estimation.
• Prepare quote requests, review estimates, and present pricing to stakeholders.
• Verify final invoicing aligns with approved quotes and specifications.
• Apply creative and analytical problem-solving to meet customer needs.
• Identify risks early and escalate appropriately.
• Maintain detailed project documentation and records in CRM/ERP systems.
• Provide backup support to other customer service team members as needed.

What you need to succeed:
• High school diploma or GED required; Associate degree or technical certification preferred.
• 3-5 years of customer service, account management, or project coordination experience (manufacturing environment preferred).
• Strong understanding of product specifications, production processes, or manufacturing workflows.
• Proficiency with Microsoft Office and experience with ERP/CRM systems preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build trust and rapport.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Reliable, punctual, and committed to high-quality work.
• Ability to perform essential job functions with or without reasonable accommodations.

What we offer:

A culture based on integrity, respect, accountability, and excellence. Comprehensive training and development opportunities. Competitive salary aligned with experience and potential. The opportunity to grow within a dynamic, customer-focused organization.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.


Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.