Customer Service Specialist

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

LOCATION:  Lancaster General Hospital in Lancaster, PA

SCHEDULE: Full time (40 hours per week), evening shift, Monday through Friday from 3:30pm-12pm, up to 5 weekends on call throughout the year, 1-2 holidays per year

POSITION SUMMARY:

This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.

ESSENTIAL FUNCTIONS:

• Patient Care/Safety –
• Documents accurately and timely, according to department standards.
• Verify patient information upon arrival for scheduled appointments.
• Prepare patient for MRI exam; initial MRI safety screening, brief patient history for technologist, properly change for exam.
• Assist technologist prepare MRI room for exam.
• Assist technologist with patient positioning.
• Reports promptly unusual situations, reactions, effects or conditions related to patient care to the responsible person(s).
• Provides basic comfort, support and safety needs of patients.
• Demonstrates positive interpersonal skills when dealing with patients, family members and staff.
• Functions as a patient advocate by resolving patient/family concerns through appropriate actions.
• Demonstrate proper responses to emergencies.
• Environment Management –
• Completes cleaning tasks utilizing OSHA standards.
• Practices standard precautions while handling contaminated items.
• Maintains unit order and efficiency.
• Maintains appearance of patient care areas and public areas.
• Maintains safe work environment.
• Supply Management/Clerical –
• Stocks supplies to meet the needs of the department.
• Demonstrates an awareness of cost containment practices.
• Distributes supplies to appropriate areas according to department standards.
• Demonstrates computer skills necessary to perform department specific responsibilities.
• Answer telephones; which includes providing information, routing calls and/or taking messages.
• Schedule patients without appointments for various procedures.
• Performs basic clerical functions such as filing, sorting, and data entry.
• Greet, guide and direct incoming customers.
• Compliance/Regulatory
• Completes documentation for compliance and regulatory needs and/or release of orders.
• Retains knowledge and abides by all regulatory requirements pertaining to duties of position and overall operation of the Company (as applicable).

MINUMUM REQUIRED QUALIFICATIONS:

· HS Diploma or GED

PREFERRED QUALIFICATIONS:

· Knowledge of EMR (Epic)

· One year of medical office or medical related environment that has provided exposure to medical dialogue and terminology.

· CPR certification within 30 days of hire

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.