Benefits Functional Specialist-Health Benefits

Position Details

Position Information


Recruitment/Posting Title
Benefits Functional Specialist-Health Benefits


Job Category
Staff & Executive - Human Resources


Department
Benefits


Overview


Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.

For two consecutive years, Rutgers is ranked on Forbes' list of America's Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication's 2023 list. Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities.

University Human Resources (UHR) supports the Rutgers mission as an institution of prominence, preeminent in research, teaching, service, and clinical care. We strive to provide the highest level of customer service in delivering a comprehensive network of programs, services, and expertise to attract, retain, and develop diverse and highly skilled top talent.

Posting Summary


Rutgers, The State University of New Jersey is seeking a Benefits Functional Specialist - Health Benefits for the Benefits department of University Human Resources. The Benefits Functional Specialist - Health Benefits is a key member of the University Human Resources (UHR) Benefits Enrollment team and is responsible for delivering accurate, timely, and high-quality service to the Rutgers community. This position provides specialized expertise in the administration of State Health Benefit Plans (SHBP), supporting approximately 23,000 active employee enrollments. The Specialist manages health benefits eligibility, enrollment, leave-related billing, and employee guidance, ensuring full compliance with State and University policies. The role also functions as a primary liaison with the New Jersey Division of Pensions and Benefits (NJDPB), Benefit Solver, payroll, and OneSource to resolve complex benefit matters and support employees throughout the benefits lifecycle.

Among the key duties of this position are the following:

Health Benefit Administration

• Interprets and explains SHBP provisions, eligibility rules, coverage options, and cost calculations as defined by NJDPB.
• Assists employees with the Benefit Solver enrollment platform and supports navigation of state-mandated requirements.
• Reviews and certifies dependent enrollments in Benefit Solver, including documentation verification and eligibility determinations.
• Processes health benefit enrollment transactions and dependent record setup in PeopleSoft in accordance with eligibility rules and payroll deadlines.
• Calculates, enters, and validates health plan rate adjustments, corrections, and refunds in PeopleSoft.
• Ensures adherence to all applicable procedural, policy, and legislative requirements governing health benefit programs.

Leave of Absence Billing & Payment Management

• Serves as the primary contact for employees regarding continuation of health coverage while on unpaid leave of absence.
• Generates, issues, and tracks medical plan leave-of-absence billing in accordance with university schedules and policies.
• Follows up on outstanding payments and processes remittances, ensuring timely deposit and accurate recordkeeping.
• Prepares and maintains monthly reconciliation of employee leave-related remittances for financial accounting .

Employee Support & Case Resolution

• Researches and resolves complex health benefit inquiries escalated from OneSource, providing accurate and thorough responses.
• Documents all case activity in the OneSource case management system following established protocols.
• Coordinates with NJDPB, Benefit Solver, and payroll teams to resolve eligibility discrepancies, enrollment issues, and billing concerns.

Compliance, Audits, Knowledge Management & Continuous Improvement

• Participates in routine audits, data validation initiatives, and system clean-up efforts to maintain data integrity.
• Develops, updates, and maintains internal processes, workflows, and procedural documentation.
• Creates and updates Knowledge Articles for OneSource staff and employees on SHBP and other benefits programs.
• Identifies opportunities for process improvements, efficiencies, and technology enhancements across health benefit operations.
• Engages in training and development initiatives to support staff capabilities and promote consistent service delivery.

FLSA
Nonexempt


Grade
03


Salary Details

Minimum Salary
54027.000


Mid Range Salary
68383.000


Maximum Salary
82739.000


Offer Information


The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits


Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status
Full Time


Working Hours

Standard Hours
37.50


Daily Work Shift

Work Arrangement


Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, subject to change or discontinuation, and contingent on the employee receiving approval in the View email address on click.appcast.io Application System.

Union Description
Administrators Confidential


Payroll Designation
PeopleSoft


Seniority Unit

Terms of Appointment
Staff - 12 month


Position Pension Eligibility
ABP

Qualifications


Minimum Education and Experience

• Bachelor's degree or an equivalent combination of education and relevant experience.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

• Experience in employee benefits administration, preferably within higher education or public-sector environments.
• Experience with Benefit Solver, PeopleSoft, or other HRIS/benefits platforms.
• Strong analytical and problem-solving abilities.
• Exceptional attention to detail and accuracy.
• Excellent written and verbal communication skills, with the ability to explain complex benefit concepts clearly.
• Ability to handle confidential information with discretion.

Preferred Qualifications

• Knowledge of State Health Benefits Program (SHBP) provisions and NJDPB policies.
• Experience with leave-of-absence billing or benefits continuation processes.
• Knowledge of payroll interfaces related to benefits administration.
• Prior experience in a case management system (e.g., ServiceNow, Salesforce, OneSource).

Equipment Utilized

Physical Demands and Work Environment

Special Conditions

• Multiple Vacancies.

Posting Details


Posting Number
26ST0642


Posting Open Date
04/01/2026


Special Instructions to Applicants

Regional Campus
Rutgers University-New Brunswick


Home Location Campus
Rutgers University - New Brunswick


City
New Brunswick


State
NJ


Location Details

Pre-employment Screenings


All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement


It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: