Customer Engagement Manager

Job Description The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process. The CEM’s book of business will typically consist of smaller less complex Local accounts with power fleet size opportunities of 1-4 units, smaller less demanding National accounts, and smaller coordinated accounts where the economic buyer is not at this location(s). Summary The CEM manages assigned accounts, builds customer interest in additional Ryder services, and drives sales through the Ryder Sales Process. Essential Functions Attain or exceed assigned sales quotas and profit targets; maintain consistent in-person and virtual contact with customers and develop a sales penetration plan to expand Ryder’s wallet share. Segment account base by opportunities for growth, renewal, and risk of loss; present Ryder services and capabilities; build relationships with all customer buying influencers; understand customer goals; collaborate with DTS/SCS for upsell opportunities; facilitate communication between customers, Ryder departments, and vendors. Ensure contracted services are delivered; orchestrate productive relationships; maintain appropriate contact; manage customer satisfaction; conduct scheduled reviews; monitor VOC results; develop knowledge of competitive alternatives; contribute to transition of accounts sold upstream; update CRM with relevant details. Proactively anticipate problems through continuous dialogue with customers and Ryder staff; supply information on operational performance; learn customers’ business and operations. Educate customers on new services, policy changes, and best practices for efficient use of leased trucks. Train and improve sales skills, industry knowledge, and personal growth needs. Additional Responsibilities Performs other duties as assigned. Skills and Abilities Sales skills (Required) Account Management skills (Required) Negotiation skills (Required) Contractual leasing (Required) Pricing (Required) Qualifications Bachelor's degree in business, marketing, or transportation, or equivalent experience (Required) 2 years or more experience providing service to customers (Required) 2 years or more experience selling to customers (Required) Travel Yes, Greater than 60% Job Category Outside Sales Compensation Information Salary range: $55,000 – $61,000. Eligible for annual bonus, commission, and/or long-term incentive plan based on level and/or type. Benefits Information Ryder offers comprehensive health and welfare benefits for full-time positions, including medical, prescription, dental, vision, life insurance, disability insurance options, paid time off, and a tax-advantaged 401(k) retirement plan. Equal Opportunity Employer Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other factors, or status as a qualified individual with disability. #J-18808-Ljbffr