Client Services Manager

21c Louisville, 700 W Main St, Louisville, KY 40202, USA If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. Job Description Reports To: Director of Sales General Purpose: The Client Services Manager coordinates overall client communication and planning management for all events in the hotel’s event spaces, both contracted and internal. In this administrative focused role, the Client Services Manager works closely with the Sales team to manage details of group stays for seamless guest experience. The person in this role guides clients in planning all aspects of their events by working closely with the Event & Culinary Teams to coordinate and facilitate successful guest experiences and profitability. Specific Responsibilities: This role focuses on the planning, detailing, and client-facing components of the hotel operation. Ownership of all event detailing and planning including daily client correspondence, site visits and menu tastings. Work directly with clients to plan all details of their event, including but not limitedto:menus, set-ups and floorplans, AV needs, timelines, etc. Creates innovative set-ups, menus, and functions for groups. Ensuressuccessfulevents, exceeding clientneedsand company profitability guidelines. Plansall 21c/in-house eventsandassistsin off-site promotional events as needed. OverallKnowledge of product/services Answers questions from clients confidently Upsell items and services that we offer and are able toexecute successfully Generates creative and innovative menus while working closely with ourCulinary Team Coordinates withSales Team &Culinary Teamto ensure profitable bookings. Manages event space and logistics to maximize utilization, revenue and operational efficiency in coordination with Sales Team. AssistsSales Teamwith incoming clientinquiries and develop relationships with newclients, including: menuselection logisticsand timelines food & beverage minimums special requests Developsstrong communicationwithEvent & Culinary Teams. Coordination of Group Bookings & In House Groups Create, maintain and manage guest room blocks and rooming lists, including group booking links in coordination with Sales Managers. Owns Booking Deposits process including but not limited to: creating Posting Master Accounts, managing deposit schedules, sending out weekly deposit reports and charging deposits. Coordinate billing details and updates with clients, Sales Team and Finance. Review final posting master after group/event actualizes prior to charging and sending to client. Works with Front Desk Team to coordinate Amenities for guests and groups by ensuring Amenities are entered into system correctly. Oversee delivery of amenities in coordination with Front Desk and F&B teams. Administrative Maintain & Update Amenities in Opera/Alice Enter actuals and pick-up in Delphi. Create, maintain & update Resumes & BEOs for all groups and events. Share with hotel teams prior to weekly meetings, and re‑distribute immediately upon updates. Lead weekly BEO meetings; Actively participate in weekly Resume meeting Followsaccountingprocessesinregardtorevenue reporting, ensures all events are reported and accounted for correctly Review Daily Revenue Report for accuracy of covers,revenueand categorization Other duties as assigned by your supervisor or manager. Communication Maintainsa good working relationship with guests, groups,as well as leaders and teammatesfrom other departments. Demonstratesclear,concisewritten and verbal communication skills withteam. Adheresto deadlines for both clients and internal departments. Maintainslines of communication between Events, Culinary & Front Desk Teams. Expert & Cheerleader for all things 21c.Caneasily talk with guests abouthotel,restaurant,museumand events. Qualifications Requires advanced knowledge of Event Planning.May require considerable working knowledge of other major areas in the hotel and the skill to integrate and communicate that information. Competent with Windows-basedcomputers, Microsoft Office,and familiar with industry standard software (Delphi and Opera) a plus. Ability to effectively communicate with guests in a friendly and positive manner, in order to meet client needs and resolve concerns. Manages time well, prioritizing tasks and able to manage several tasks simultaneously. Familiarity with hotel operations, services, and facilities. Demonstrates enthusiasm for all things 21c Must pass a background check Education/Formal Training: Experience: At least twoyears working in Event Planning, ideally in a hotel environment. Additional Information 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: #J-18808-Ljbffr