Senior Director, Strategic Customer Success | NRR Leader
Sinch
Sinch seeks a Senior Director of Customer Success for Strategic Accounts to own success, retention, and growth of our largest customer relationships. You will lead a team of CS leaders and Strategic CSMs, report to the SVP, and collaborate with Sales, Product, and Marketing to deliver an exceptional experience from onboarding through expansion. You will build multi-year account plans, drive metrics, and shape renewal strategies for complex, multi-product, multi-region customers, ensuring #J-18808-Ljbffr Sinch
- ...Salesforce is seeking a Customer Success Senior Manager to drive deep adoption of AI-enabled agent solutions across enterprise customers. You will lead a cross‑functional effort with Account Executives, Professional Services, and partners to ensure measurable business...Senior
- ...RemotePass is expanding its US and Americas market and seeks a Senior Customer Success Manager who can build lasting relationships with US and... ...work US Eastern Time hours. You will guide onboarding, manage strategic relationships, advocate for customers, and drive retention...SeniorRemote workWorldwide
- ...Keysight Technologies is seeking an experienced EDA Customer Success Manager in the California Bay Area to act as a technical and strategic partner for premier customers. You will understand their design environments, drive adoption, and align Keysight solutions with their...Senior
- ...A leading technology firm in Austin is seeking a Customer Success M&A Lead, Senior Director, responsible for the successful onboarding of acquired companies. This role requires strategic thinking, excellent stakeholder management, and program leadership skills to navigate...Senior
- McKesson is seeking an experienced professional to own post-sale client implementations and drive ongoing account performance, ensuring onboarding, adoption, and measurable value realization. You will serve as the primary client partner and internal coordinator, translating...Senior
- Findhelp in Austin, TX is seeking a Senior Customer Success Manager to lead the strategic health and growth of high-value customers. You will own the entire lifecycle—from seamless sales-to-service hand-offs and onboarding to delivering high-impact Quarterly Business Reviews...Senior
- ServiceNow is seeking a Senior Success Advocate to act as a customer advocate, overseeing a portfolio to help achieve business outcomes and drive adoption of ServiceNow products. You will bring best practices, innovations, and capabilities to guide customers toward maximum...Senior
- A leading SaaS provider in Austin is hiring a Senior Manager of Customer Success to lead a team of Customer Success Managers. This role focuses on driving customer satisfaction and retention while leveraging data to identify growth opportunities. The ideal candidate has...Senior
- Peraton is hiring a Customer Success Lead to support the Texas Department of Information Resources (DIR). This role drives customer experience... ...Cloud program. The position collaborates with the Account Director to shape the CX strategy and roadmaps, ensuring close alignment...SeniorRelocation
- JOB DESCRIPTION Job Title Director of Human Resources Evaluation Type Clinical Department... ...human resources function. Supports the strategic planning and implementation of human resources... ..., support, and training necessary for success on the job. Knowledge of position...SeniorWork at officeLocal area
- ...Amazon is seeking a Senior Technical Account Manager (TAM) within AWS Enterprise Support to drive customer success. You will craft cloud strategies, advise on best practices, and act as the customer advocate to AWS product teams. Responsibilities include shaping solutions...Senior
$165k - $225k
...on what matters most. As a Senior Technical Account Manager (Senior... ...management across affirm's strategic alliance portfolio—alerting,... ..., Engineering, Operations, Customer Success, and Frontline Technical... ...explanations to both non-technical leaders and technical teams, read a...SeniorWork at officeRemote workFlexible hours- Pitney Bowes is seeking a strategic product leader to own the Production Shipping product, guiding enterprise customers through high‑stakes decisions and turning customer insight... ...engineering, design, sales, and customer success to define vertical roadmaps, close legacy...Senior
$143.4k - $216.9k
...where humans with agents drive customer success together. Here, ambition... ...Customer Success M&A Lead, Senior Director will be responsible for... ...performance. This is a highly strategic and collaborative role that... ...will build trust with leaders across acquired companies and...SeniorWork experience placement$220k - $240k
...life-changing by shaping customer-driven decision makingWorking... ...therapeutics.As the Senior Director, Customer Success for the Resins & Technologies... ...strategy.Serve as the senior leader responsible for Go‑to‑... ...account managers and the Global Strategic Account team.Coordination...SeniorFull timeRemote work$131k - $150k
...cultureamp.com. We’re seeking a Senior Customer Success Manager to support our... ...customers (1,000+ users) through strategic partnership, proactive risk... ...outcomes: Manage GRR and NRR through bi‑annual Executive... ..., Renewal Managers, and pod leaders in a co‑led Sales and CX model...SeniorWork at officeLocal area2 days per week- Aurigo Software Technologies is hiring a Senior Consultant to lead customer engagements and drive value for public agency clients. In this role, you will work closely with project managers and customer success managers, ensuring successful Masterworks implementations....Senior
- The Senior Director, Customer Success - Americas is responsible for developing and executing... ...significant region This leader will own the customer... ...), Net Revenue Retention (NRR), customer value realization... ...candidate will be a strategic operator who can translate...Senior
- ...CommUnityCare, based in Austin, TX, seeks a Sr. Director of Ambulatory Strategy & Policy to guide system ambulatory strategy, policy... ...policy, market, financial, clinical, and operational data into strategic options for the Deputy CEO and Chief Strategy Officer, influencing...Senior
- ...transactions and has enabled customers to recover nearly $1.3... ...Recurly is seeking a Senior Manager of Customer Success—an experienced leader and master relationship... ...businesses through strategic use of our platform. As... ...key metrics such as GRR/NRR, CSAT, Usage trends,...SeniorFull timeTemporary workWorldwideFlexible hours
- Port.io is seeking a Senior Manager, Technical Customer Success to lead a growing team of TSMs. You will own team performance, growth, and operations, reporting to the VP of Customer Experience. You will coach senior contributors, manage risk across a diverse portfolio...Senior
- ...Certinia, headquartered in Austin, TX, seeks a Senior Customer Success Manager to guide a portfolio of enterprise customers. You will apply product expertise to map business outcomes to Certinia capabilities, helping customers adopt PSA/ERP solutions and realize measurable...SeniorRemote work
- ...Culture Amp seeks a Senior Customer Success Manager to partner with Named Commercial customers, driving adoption, retention... ...and Performance platform. You will be the strategic, post-sale partner to People & Culture leaders, building success plans and guiding executive reviews...Senior
$80k - $140k
The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives... ...Program Process Excellence- Act as a thought leader in defining success criteria and understanding...SeniorTemporary workFlexible hours- ...Quest Software in Austin, TX, is seeking a Customer Success People Manager to lead a team of Customer Success Managers delivering strategic outcomes for Quest’s most important accounts. You will drive engagement, establish success plans, and partner across Sales, Renewals...Senior
- ...Senior Director, Sales & Customer SupportThe Senior Director Sales & Customer Support is responsible for... ...retention, customer experience, and strategic direction of Ryder's mobile maintenance... ...sales, account management, customer success, customer support operations, and...SeniorFull time
- Texas Capital Bank is seeking a Senior Martech Product Director to lead the marketing technology stack for B2B and B2C initiatives. You will collaborate with marketing and technology teams to implement, integrate, and optimize martech solutions across the organization....Senior
- Peoplevisor, LLC seeks a Senior Project Manager to lead client-facing engagements across large, global ERP projects. You will coordinate with client teams, deliver on budgets, and drive success from initiation through delivery. You will mentor peers, present to executives...Senior
- ...the US and Americas market, we are looking for a passionate Senior Customer Success Manager to join our growing team and help us build lasting... ...their goals using RemotePass's platform. You will act as a strategic advisor and advocate for our customers, helping them maximize...SeniorFor contractorsRemote work
$97k - $190k
Our Customer Success team is the linchpin of the post-sales customer relationship... ...of their investment.Senior Customer Success ManagerThe... ...accounts, acting as a lead strategic connector between your customers... ...technical and business leaders to align on objectives and champion...SeniorLocal areaWorldwideFlexible hours
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