Xfinity Retail Service Associate (Hermitage, TN)

**Primary Responsibilities: Mobile Focused** **Mobile Activations & Customer Education** - Provide a white-glove experience activating new devices or BYOD to the network.- Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.* Process returns or exchanges in compliance with company policies.* Assist with warranty claims and replacement processes.* Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.* On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons.**Secondary Responsibilities:****Customer Check-In*** Provide hands-on demonstrations of devices and features to enhance value.**Operations*** Support store resets for proper merchandising and operational readiness.* Maintain visual standards and product placement for optimal customer experience.* Inspect back-of-house to ensure clean, secure, and properly placed inventory.**Express Transactions*** Facilitate quick device swaps for customers.* Process equipment returns efficiently while ensuring compliance.**What you will need to have:*** High School Diploma or equivalent* Adjusting to a **full time, flexible, variable work schedule** to meet retail operational needs, including days, evenings, weekends, and holidays as necessary* Regular, consistent, and punctual attendance* Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly**Expectations for All Employees*** Understand and follow the Comcast Operating Principles.* Own the customer experience and promote digital options at every touchpoint.* Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.* Win as a team through collaboration and openness tonew ideas.* Participate in the Net Promoter System: huddles, callbacks, and feedback loops.* Drive results and operational excellence.* Foster and support a culture of inclusion.* Do what’s right for customers, teammates, communities, andinvestors.**Disclaimer**This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications.Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. #J-18808-Ljbffr Blueface Ltd