Operations Support Specialist

Job Description

Job Description

Description

Metropolitan Management Group is looking for an Operations Support Specialist to join our team! The Operations Support Specialist will manage and track the leasing process for all residential properties as well as assist the Operations Department in maintaining procedures and completing audits. This position will work directly with the Operations and Leasing teams to ensure the leasing processes run efficiently at the properties. It also will involve traveling to our apartment communities quarterly to perform property audits. This position will report to the Operations Support Manager and will work directly with the Property Managers, Operations Team, and Regional Managers daily. 

Key Responsibilities

• Conduct property audits and corresponding reports.
• Review audit reports with upper management.
• Coordinate monthly projects and preventative maintenance programs for properties.
• Handle correspondence, phone calls, and emails that may contain confidential information in a professional and expedient manner.
• Provide excellent customer service to current, previous, and future residents.
• Assist with reviewing and processing lease applications for all residential properties.
• Assist with the review and execution of leases for all residential properties.
• Create and manage resident renewals.
• Provide leasing and administrative support to the operations team.
• Organize and maintain resident files.
• Create, run, and provide various reports/analytics that include the renewal report, rents above market report, average length of tenancy report, etc.
• Work with operations team to create and manage leasing documents.
• Assist with ad hoc projects and analytics

Skills, Knowledge and Expertise

• Excellent communication skills, both written and verbal.
• Demonstrates flexibility to work on different projects.
• Strong organizational skills and attention to detail.
• Ability to work with data to provide analytics and reporting.
• Ability to multitask and prioritize to meet required deadlines.
• H.S. Diploma or GED
• 1-3 years of leasing, property management, or administrative experience.
• High proficiency in Microsoft Office (Excel and Word).
• Ability to travel to properties as needed.
• Valid driver’s license and own reliable transportation

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance