Barista

Mad Nice Coffee delivers the modern coffee experience by reinventing everyday rituals—one stupid good coffee and one hand-rolled sourdough bagel at a time. We’re more than a coffee shop; we’re a cultural touchstone: a beloved daily habit, a hub for creativity and connection, and a beacon of thoughtful hospitality.

At Heirloom Hospitality Group, our purpose is “Cultivating Relationships & Experiences through the fanatic pursuit of Enlightened Hospitality.” We are dedicated to creating an environment that promotes creativity, passion, and a genuine sense of community.

Our values:

• Consistently care about the smallest details
• Be kind, be happy
• Own it with pride
• Be willing to learn and teach
• Every Second Counts

These values drive our pursuit of excellence and form the foundation of our culture.

The Barista is responsible for delivering exceptional coffee and genuine hospitality in a fast-paced café environment. This role requires previous professional barista experience, including preparing espresso-based beverages, steaming milk, maintaining drink consistency, and working efficiently during high-volume service.

The ideal candidate is passionate about coffee, attentive to detail, and committed to creating an experience that makes guests want to return every day.

• Professional Barista Experience: Previous experience working as a barista in a café or coffee shop is required. Able to do light prep work.

• Coffee Knowledge: Understanding of espresso extraction, dialing in espresso, milk steaming, beverage ratios, coffee preparation methods, and basic latte art.

• Speed and Consistency: Ability to produce high-quality beverages quickly and consistently during peak business periods.

• Guest Service: Experience providing warm, personalized hospitality with a focus on building relationships and driving guest loyalty.

• Attention to Detail: Commitment to beverage presentation, recipe accuracy, cleanliness, order accuracy, and the smallest details of the guest experience.

• Communication Skills: Strong verbal communication skills and the ability to interact professionally with guests, teammates, and leaders.

• Food and Beverage Experience: Understanding of safely preparing, packaging, and serving beverages and food for dine-in, takeout, and third-party delivery.

• Professional Presentation: Ability to maintain a polished appearance, positive demeanor, and professional conduct consistent with the Mad Nice brand.

• Adaptability: Ability to remain composed, make thoughtful decisions, and adjust quickly while respecting brand standards and guest preferences.

• Point-of-Sale Proficiency: Experience operating a POS system, handling cash, and managing digital and third-party orders.

• Teamwork: Demonstrated ability to work collaboratively, communicate effectively, and support the team wherever needed.

• Availability: Ability to work a flexible schedule, including early mornings, weekends, and holidays as required.

• Prepare espresso-based beverages, brewed coffee, tea, specialty lattes, and other menu items according to Mad Nice recipes and presentation standards.

• Dial in espresso and monitor grind, dose, extraction time, and beverage quality throughout the shift.

• Provide knowledgeable recommendations and confidently answer guest questions about coffee, beverages, food, and retail products.

• Create genuine connections with guests and develop relationships with regulars by recognizing and remembering their preferences.

• Maintain speed, accuracy, and composure during high-volume service.

• Follow all food-safety and sanitation requirements in accordance with the Michigan Food Code and company standards.

• Complete opening and closing duties, including stocking, inventory counts, equipment cleaning, end-of-shift cleaning, and preparing the café for service.

• Maintain espresso machines, grinders, brewing equipment, and the barista station according to established cleaning and maintenance procedures.

• Prepare, package, verify, and serve food and beverage orders for dine-in, takeout, and third-party delivery.

• Check and recheck every order for accuracy, quality, and presentation before it reaches the guest.

• Handle guest concerns professionally and resolve them in accordance with Heirloom Hospitality Group standards.

• Accurately operate the point-of-sale system and account for all products sold.

• Monitor digital ordering platforms and ensure orders are prepared and ready for pickup on time.

• Communicate shift notes, product needs, guest feedback, and operational concerns to management.

• Assist with inventory, ordering, receiving, stocking, and communicating product levels to leadership and culinary teams.

• Maintain clean, organized, and visually appealing café, condiment, retail, and merchandising areas.

• Support promotional offerings, seasonal launches, special events, and holiday activations.

• Participate in ongoing coffee education and demonstrate a willingness to learn, teach, and continuously improve.