General Manager

General ManagerPause Studio South End Charlotte is seeking a General Manager to lead studio operations and drive membership and revenue growth.The General Manager will be responsible for building a loyal client base, leading community outreach, hiring and developing the team, and owning the studio's financial performance.This is not a passive management role. It is a hands-on leadership position that requires strong sales ability, operational discipline, genuine passion for wellness, and the ability to deliver an exceptional client experience at every touchpoint.Key ResponsibilitiesSales & GrowthDrive in-studio sales and coach the team to convert new guests into membersDevelop partnerships with local businesses, wellness professionals, and community organizationsManage promotional campaigns and loyalty programs to attract and retain clientsStay current on all Pause services, products, and benefits to sell confidently with a service-first approachAchieve revenue, membership, and utilization targetsTrack and analyze KPIs including sales conversion, retention, and revenueLeadership & Team ManagementRecruit, hire, train, and manage a high-performing studio teamBuild a positive, collaborative culture that encourages staff development and accountabilityProvide coaching, feedback, and regular performance reviewsOversee scheduling, timekeeping, and payrollLead by example in work ethic, urgency, and ownershipOperational ExcellenceOversee daily studio operations ensuring the facility is clean, organized, and running smoothlyImplement and enforce policies, procedures, and service standardsManage inventory, procurement, and equipment maintenanceEnsure compliance with safety standards including OSHA requirements and emergency preparednessConduct safety training quarterly and respond to incident reports as appropriateClient RelationsDeliver exceptional client experiences, addressing inquiries, feedback, and concerns with care and urgencyDevelop strategies to increase client satisfaction, retention, and loyaltyResolve client concerns promptly and professionally, turning challenges into opportunitiesFinancial OversightDevelop and manage the studio budget including revenue forecasting and cost controlTrack financial performance against sales targets, profit margins, and operational expense benchmarksAnalyze financial reports and dashboards weekly to identify trends and meet profitability goalsKey Performance ExpectationsThis is a KPI-driven role. You will be measured on:Monthly revenue and membership growthLead-to-close conversion rateClient retention metricsOperational expense managementTeam performance and cultureYou should be comfortable tracking numbers daily and adjusting strategy accordingly.Key Skills & AbilitiesSales Leadership: Proven ability to drive revenue and convert new guests into loyal membersCommunity Builder: Comfortable representing the brand and cultivating local relationshipsBusiness Acumen: Strong understanding of KPIs, budgeting, and financial accountabilityOperational Discipline: Organized, systems-oriented, and detail-drivenPeople Developer: Natural coach with a talent for motivating a team toward a shared goalQualificationsBachelor's degree or equivalent experience3+ years of management experience with direct team leadership (wellness, fitness, hospitality, or service-based business preferred)Proven sales ability and a genuine service-first mindsetClear, warm, and direct communicator with both staff and clientsHighly organized with strong time management; able to juggle operations, people, and financials simultaneouslySound judgment and initiative; comfortable making decisions independentlyWillingness to work evenings, weekends, and extended hours as neededCPR/AED certification required (or willingness to obtain)Desired TraitsCompetitive and performance-driven with a service-first approachGenuine passion for wellness and the Pause missionHigh energy and hands-on mindsetCollaborative by nature, with a talent for bringing people togetherHungry to learn, quick to adapt, and open to feedbackComfortable taking full ownership of resultsCompensation & BenefitsSalary: $65,000 – $75,000 annually (based on experience)Bonus: Performance-based incentive structure with six-figure total compensation potentialPerks: Unlimited access to complimentary Pause modalitiesPTO: 2 weeks in year one, with tenure-based increasesGrowth: Clear path to expanded leadership as additional locations open, including potential for a regional or director-level roleWhat Success Looks LikeThe General Manager builds a loyal and growing client base, establishes meaningful community partnerships, and drives consistent revenue and retention growth — all while delivering the elevated, restorative experience that defines the Pause brand.About Pause StudioPause is a modern wellness studio dedicated to restoring the human condition through a blend of cutting-edge technologies and ancient healing practices. Offering science-backed modalities including flotation therapy, infrared sauna, cold plunge, LED light therapy, compression therapy, and IV vitamin infusion, Pause is redefining what a wellness experience can be.About TRIB3 Health & Wellness StaffingTRIB3 Health & Wellness Staffing connects top fitness and wellness talent with leading studios across the U.S. Our mission is to build high-performing teams that drive revenue, culture, and long-term success.