Customer Service Administrator

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Customer Service Administrator Full Time Monroe, Monroe, WI, US Job Summary: Generates work orders, facilitates jobs through the work floor, posts labor and materials, recaps work orders for accuracy, bills customer repairs, generates reports, files, and performs general office duties. Responsibilities: Greets and takes in repairs from customers at service window Answers incoming phone calls from customers Reach out to dormant customers for repairs / customer service / estimation follow ups Creates work orders; Writes up tags; takes pictures Send out and follow up on quotes and repairs Communicates to customers for minor, less technical repairs Invoice and take payment when able, for cash customers Compete all warranties (all except E-Send-outs); Complete all Freeport Send-Outs Dispatch motor shop delivery driver & complete related paperwork (inbound/outbound) Print all forms and service order tags for new repairs Create initial bin location and update for motors in all locations Spot check/cycle count inventory for motor shop Fills in for Estimator to print rewind, paint, and machine cards when necessary as well as backup for other administrative employees Provide Tech training to HR Filing (electronic & paper) department specific documents, as needed Performs related duties as assigned, including but not limited to: send outs, warranties, bill item fulfillments Required Qualifications: High School Diploma or GED 2 years customer service experience Preferred Qualifications: Electrical knowledge Excellent verbal and written communications skills Prioritizations, multi-tasking and organization skills #J-18808-Ljbffr