Technical Program Manager - Chicago (Riverwoods, IL) / McLean or Richmond, VA

Job Title: Technical Program Manager

Locations: Chicago (Riverwoods, IL) / McLean or Richmond, VA / Remote

As a role, TPMs:

• Bring strong technical acumen and engineering experience to drive the strategy and execution of large-scale, technically complex, and cross-functional programs that align to Capital One's business priorities.
• This includes programs in specialized technical areas such as well-managed systems, cloud infrastructure, and engineering productivity.
• Act as a delivery leader, partnering with engineers and product managers to help break down complexity and organizational silos, influence roadmaps, and identify and resolve dependencies.
• Leverage technical acumen to actively engage in Design/Build conversations, assess and help make technical trade-offs, and connect dots across teams to drive successful outcomes.
• Dive deep into system design and architecture, identifying patterns that impact product quality and building new systems/long-term solutions.
• Ensure consistent flow of information and drive alignment with cross-functional stakeholders.

Qualifications:

• Meeting the Core Competencies below
• Experience in Financial Services / Payments / Credit Cards
• Prior experience at Capital One or Discover Card a plus
• Risk and compliance experience as it applies to Technology applications and engineering

Core Competencies:

Program Management

• Manage the strategy and execution of large-scale, technically complex, and cross-functional programs that typically span across towers/organizations, working in close conjunction with the required tech and product roles.
• This includes creating a program plan inclusive of timelines, milestones, scoping, prioritization, execution, risk management, and communication.
• They help the team strategically prioritize the requirements and drive alignment with senior leaders.

Technical Depth

• Exhibit strong technical acumen and have a deep understanding of the technical aspects and capabilities of their organization.
• TPMs use this experience to influence roadmaps and architecture decisions, identify and resolve hard technical dependencies, and help make the right technical tradeoffs.
• They are regarded as a subject matter expert in an area within their organization (e.g., One Pipeline, ML) and are consulted as a key advisor by engineering, product, and other cross-functional leads.
• They identify opportunities within their organization to create new features for an area or consolidate existing ones in an area for better engineering and products.

Leadership

• Regarded as a thought leader in their organization.
• They are self-directed, proactively defining focus areas and identifying impactful work and opportunities across the organization.
• They help set the team direction in terms of program impact, product quality, and organization efficiency, while also promoting our values and culture on a regular basis.
• They excel at influencing stakeholders and collaborating with cross-functional partner teams to gain buy-in for undefined areas by successfully negotiating conflicts and tradeoffs.
• They are not afraid to escalate and resolve issues to unblock the team.