Hospitality Associate

Overview Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in administrative support, document production, presentation design, and marketing and communications services for leading companies, especially within legal, financial, and professional services industries. We have thousands of employees globally across North America, the UK, Europe, and Asia Pacific, working to help clients operate more efficiently and effectively. Williams Lea is a hospitality-focused support partner, providing behind-the-scenes services to ensure events and daily operations run smoothly. Job Description Williams Lea is hiring for a Hospitality Office Services Associate to work onsite Monday–Friday, 9:00am – 6:00pm. The Hospitality Associate is responsible for providing hospitality and catering services at a client site, including conference room setup, reception assistance, and other general office support as needed. Job Duties Check the conference room and meeting schedule during the shift and note any changes to ensure meetings are set up accurately. Set up conference rooms according to client requests, including food, beverages, utensils, ice, cleanliness, etc. Clean up conference rooms after use and return property to vendors if necessary. Prepare coffee and other beverages in assigned kitchens each morning. Clean up coffee makers and Client Pantry throughout the day and reset to standard in the evening. Communicate with supervisor or client regarding meeting request concerns or deadline issues. Maintain inventory of catering supplies and order supplies as needed. Coordinate with Reception regarding food and beverages for use during meetings (e.g., delays). Coordinate and act as liaison with personnel, food merchants, selected contacts, and outside vendors to ensure pricing is competitive and reviewed quarterly. Partner with Events team for setups and support of external waitstaff. Assist in training new hires. Prioritize workflow and assist in process improvement ideas. Adhere to Williams Lea policies in addition to client site policies, including uniform attire and appearance standards. Use equipment and supplies in a cost-efficient manner. Must be able to lift up to 50 lbs on a regular basis. Provide back-up support to Reception and/or Office Services as needed. Qualifications High school diploma or equivalent. Minimum one year of professional experience in hospitality, restaurant, or housekeeping preferred. Able to make independent decisions that conform to business needs and policy. Strong interpersonal and written communication skills required. Excellent organizational skills and attention to detail. Must meet deadlines and complete projects in a timely manner. Must work well in a team environment and maintain professional attire and demeanor. Ability to work in a fast-paced, high-energy environment and on multiple projects simultaneously. Ability to operate basic audio/visual equipment and have a professional telephone demeanor. Ability to anticipate client needs for meetings and events. Self-motivated with a positive can-do attitude and proven customer service skills. Additional Information The rate of pay for this role at the noted RRD location is $20.00 per hour. Roles may follow step progressions to target rates or set increments. Depending on the role, total compensation may include overtime, shift differential, call-in, and/or stand-by pay. Benefits include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary coverages, parental leave, adoption assistance, tuition assistance, and employer/partner discounts. It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, age, sex, sexual orientation, gender identity or expression, marital status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and conducts pre-employment substance abuse testing. All employment offers are contingent upon successful completion of a pre-employment background check and drug screen. #J-18808-Ljbffr RR Donnelley & Sons