Customer Service Retail Associate

Customer Service Retail Associate

Location: Bethesda, MD

Type: Contract To Hire

Compensation: $18.00 - $19.50 per hour

Contractor Work Model: Onsite

Hours: Monday through Friday, 8:00 AM 4:30 PM

Responsibilities

• Deliver an exceptional customer experience to every patron bringing energy, warmth, and genuine product and services knowledge to every interaction
• Ensure all open/close procedures are accurately completed
• Prepare incoming merchandise for display and sale, using established visual merchandising standards and techniques
• Assist to achieve budgeted financial performance through effective salesmanship, using good judgment to solve problems, and ensuring loss prevention protocols are executed at all times
• Properly record sales, returns, and other sales transactions to accurately track inventory
• Ensure daily established standards are met regarding sales floor condition being "grand-opening" ready at all times, and ensuring a clean, fully stocked sales floor, as well as organized back stock of merchandise to support sales
• Demonstrate effective prioritization and organization to handle increased volume during peak business periods, including summer sales and inventory season
• Show flexibility by being willing to provide coverage at other locations when necessary in the absence of other team members
• Other duties may be assigned as necessary
• Process markdowns
• Prepare reorders of assigned vendors' merchandise for supervisor's review
• Monitor remaining inventory and recommend reorders to supervisor
• Assist in fulfilling eCommerce orders

Requirements

• Must have a self-starter attitude, with the ability to work independently
• Must display confidence with customer interactions, with the ability to solve problems independently
• Must be neat, organized, and have the ability to maintain daily, monthly, and yearly files/paperwork
• Experience with visual merchandising techniques, with an ability to maintain an orderly, attractive store environment
• Experience using Microsoft Office, and the ability to quickly pick up skills with new programs
• Must possess mobility to work in a retail setting, and the stamina to maintain attention to detail despite interruptions, strength to lift and carry boxes of books weighing up to 50 pounds
• At least one year of retail or customer-facing experience preferred; we welcome candidates who are eager to grow with our team
• Experience with administrative roles and functions a plus

System One, and its subsidiaries including Joul and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.