Customer Service Representative

Customer Service Representative

WECTEC Staffing Services provides customer-focused solutions with offerings ranging from high-volume and low-cost to specialized niche solutions, never compromising on delivering best-in-class customer service to both our clients and our professionals each day.

About the Role

We're looking for a Customer Care Rep on behalf of our client. This is a 1-year contract assignment (W-2). This team is looking for an experienced and customer-focused Customer Care Representative to support the utility bill management operations. This role is ideal for someone who succeeds, enjoys problem-solving, and is committed to delivering a high level of service. You will help ensure accurate account management and a seamless customer experience. You will report to the onsite manager.

Location: 3527 N Buffalo St. Orchard Park, NY 14127 OR 5672 Main St. Williamsville, NY 14221

Key Responsibilities

• Serve as a primary contact for customers, utility providers, vendors, and third-party suppliers.
• Address and resolve customer inquiries and concerns, ensuring follow-up and complete resolution
• Manage daily activities related to utility billing, including account setup, maintenance, and closure
• Provide support on billing inquiries, disconnection notices, and utility/vendor contract matters
• Maintain accurate and up-to-date customer records within CRM and billing systems
• Monitor account activity and identify discrepancies or issues requiring attention
• Analyze recurring customer concerns and recommend process improvements to enhance service delivery
• Help with special projects and contribute to ongoing operational and process improvement projects

Qualifications

• Associate degree or equivalent experience (at least 4 years in a customer-facing role)

We prefer experience in energy or utilities, but we do not require it.

We require proficiency in Microsoft Office, Excel (can maintain complex spreadsheets) and Word

Our Safety Pledge to You: If you are as committed to your success as we are committed to your safety, then this is the position for you! For us, our guiding principle has always been and will continue to be the safety of our people. It's that simple!

Why WECTEC Staffing Services? WECTEC Staffing Services delivers customer-focused solutions, offering everything from high-volume, cost-effective staffing to specialized niche roles, while maintaining best-in-class service. Our employees bring expertise across technical and corporate functions, supporting international contracts in over five countries. We invite you to explore opportunities within our distinguished global talent network.

WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following: Comprehensive Health and Income Protection Benefits 401(k) Savings Plan Paid Vacations for Qualifying Positions

We are committed to transparency and equity in all our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $20.00/hr. to $24.00/hr.