Senior Project/ Program Manager- QSR Industry- Commerce & Omni Channel Domain

Senior Project/ Program Manager- QSR Industry- Commerce & Omni Channel Domain

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We are seeking an experienced Program / Project Manager with deep expertise in the Quick Service Restaurant (QSR) industry. This role is responsible for driving multi-workstream initiatives that improve operational efficiency, enhance customer experience, optimize technology investments, and strengthen the performance of QSR business operations. The ideal candidate brings strong program leadership, cross-functional collaboration skills, and hands-on understanding of fast-paced, high-volume restaurant environments where speed, consistency, and scalability are essential.

Project Managers are responsible for overseeing the project/engagement/contract/activity on a daily basis and are responsible for delivering high-quality results within the identified objectives and constraints, ensuring the effective use of the allocated resources. They are responsible for risk and issue management, project/engagement communication and stakeholder management. Project managers perform the activities of planning, organizing, securing, monitoring and managing the resources and work necessary to deliver specific project goals and objectives in an effective and efficient way. Responsible for leading either a large contractor engagement or a definable segment of a very large and complex contractor engagement. Clients may be external or internal. PM are responsible for the translation of the clients complex business requirements into formal agreements. For these, PM establish specific solutions, applications or processes which ultimately culminate in customer acceptance of the results. This includes working with client team members and executives to identify business requirements and subsequently working with, and leading others, in the initiating, planning, controlling, executing and closing the clients solution. PM are responsible for a wide range of process activities beginning with the request for proposal through development, and final delivery.

Your Role Experienced program leader responsible for managing large, complex engagements and translating business requirements into plans that drive measurable results. Skilled in leading cross-functional teams through full project lifecyclesfrom proposal and planning through execution and delivery. Strong QSR expertise across franchise and multi-unit operations, site development, real estate strategy, and scalable operational standards. Adept in labor planning, cost controls, margin management, and ROI modeling. Proven ability to drive throughput, consistency, and guest satisfaction while partnering effectively with franchisees and operations teams. Leads QSR transformation initiatives including digital ordering, automation, kitchen technology, loyalty programs, and mobile channels. Drives operational excellence through optimized workflows, menu simplification, and modernized store design. Oversees implementation of POS/KMS upgrades, analytics tools, and predictive labor and inventory solutions. Experienced in piloting operational tests, menu optimization, SKU analysis, and pricing strategies. Enables scalable growth through site strategy, operational audits, and new unit development. Uses guest insights, operational analytics, and financial modeling to guide experience enhancements, protect margins, and support investment decisions.

Your Skills and Experience Bachelors Degree 12+ years of program /project management experience, specifically with extensive experience in QSR industry experience or multi-unit restaurant operations oversight. Strong understanding of QSR fundamentals, including standardized menus, speed-focused execution, minimal table service, and high-volume production environments. Demonstrated success leading cross-functional initiatives involving technology, operations, customer experience, and franchise organizations. Experience Leading modernization initiatives including ordering systems, loyalty programs, mobile channels, and self-service experiences. Expertise in data-driven program management, including metrics development, reporting structures, and performance analysis. Strong communication, stakeholder management, and change-leadership skills, particularly within complex operational environments. Experience working with digital ordering platforms, POS systems, loyalty programs, or restaurant automation strongly preferred.

The base compensation range for this role in the posted location is: $98,497 - $281,842 Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) Life and disability insurance Employee assistance programs Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States.