Senior Delivery Director, Program Management

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.The Senior Delivery Director, Program Management role is part of the Snowflake Services Delivery Team. Our purpose is to accelerate customer adoption and drive customer business objectives. We do this through a portfolio of services, delivered by world class consultants that leverage our leading practices, methodologies and tools.The Senior Delivery Director leads our team of Project Managers and the Project Manager (PM) teams that deliver on the Snowflake Services Delivery offerings to meet the customer business objectives/ goals. In this highly strategic role, the Delivery Director will develop and maintain strategies and processes to deliver best-in-class consulting and implementation services to accelerate customer success on their Snowflake journey.RESPONSIBILITIES :Delivery ReadinessHire, coach, and lead the PM Delivery Team to meet customer goals while creating a culture of high performance, growth, and ownershipBuild and execute a strategic and actionable business plan that meets the Services Delivery regional objectives, including revenue and consumption targetsCreate highly accurate financial forecasts as to revenue, utilization, backlog burndown, and hiring goalsLead the Delivery Team through large complex engagements, engaging at executive and sponsor levels both on the customer and partner sides, and acting as the escalation point of contact to facilitate collaboration, decision making, internal alignment, and customer buy-in on proposed solutionsStandardize delivery across team members and broader Services Delivery by reviewing proposals/estimates, conducting project reviews, and developing tools based on field input to maintain the highest levels of efficiency, quality, and process improvementDrive high levels of customer satisfaction and delivery quality as measured through post engagement surveysPartnering with Sales & OthersCollaborate with Sales Account Teams, Services Delivery Sales Teams, Services Delivery Leadership, Resource Management Teams, and SI/ Partners to understand the customer and engagement needs, including business & technical challenges, key stakeholders, and delivering on the value of SnowflakeWork closely with Practice Directors and Resource Management to understand services sales pipeline and resource requirements to staff engagementsWork with Partner Account team to develop Partner strategies to scale services delivery and network with implementation partners to deliver with consistent qualityPartner with the Go to Market (GTM) team to identify opportunities for new service offerings aligned with customer needs and define the value position, scope of services, and collateral for new offerings to present to leadershipSupport the GTM team by participating in key sales pursuitsDraft and review scope for custom Statements of Work and provide feedback to SD GTM team regarding gaps, issues, and risksDrive the creation and standardization of repeatable Industry based solutions that can be used across similar customers within a Vertical.REQUIREMENTS :On Day One We Will Expect You To Have:15+ years of Professional Services delivery experience, including expertise building and leading large teams (25+) and managing, leading, and/or delivering Professional Services with accountability for financial targets (revenue, headcount, utilization, etc.)Strong management consulting experience and skillsProven track record of building and executing a large scalable Program Management Office (PMO) within a Consulting or Professional Services organizationDemonstrated experience with end-to-end PMO governance frameworks for internal and external useExperience building strong impactful teams in a highly collaborative and positive environmentAbility to leading by example and practice and willingness to directly get involved in escalationsIdentity process improvement areas and prioritize areas of improvement and optimizationExperience identifying potential risks that could impact project timelines or deliverables.Executive stakeholder presence; internal and externalExperience with a consumption-based business model, delivering on-premises and SaaS solutionsExperience managing cross-functional Professional Services teams (e.g. consulting, implementation, trainers, project managers), and working with delivery partners on initiatives to improve quality, reliability, and repeatability of serviceAbility to forecast and achieve or exceed delivery metrics (i.e., customer satisfaction, on-time delivery, utilization)Ability to travel as neededKEY PERFORMANCE INDICATORS :Hire to Headcount targets within given timeframesReduction of escalations and time to resolutionSnowflake consumption targetsTeam utilization targetsRegional revenue targetsEngagement delivery qualityEffective management of Regional objectivesSnowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.How do you want to make your impact?For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.comCompensation Range: $245K - $321.3KLocationUS-CA-Menlo Park; Seattle, WA; US-CO-Denver; US-GA-Atlanta; US-IL-Remote; US-NY-New YorkEmployment TypeFull timeLocation TypeRemoteDepartmentProfessional ServicesCompensation$245K – $321.3K