Usher

Lead Usher OCVIBE is seeking enthusiastic Lead Ushers to oversee and support Ushers on event days. The Lead Usher helps ensure that Ushers are working in their assigned areas and maintaining the highest standards of customer service. All event team members are expected to uphold the venue's quality standards and help create a safe, fun, and seamless experience for all guests. The Lead Usher maintains a friendly and professional demeanor, assists guests as needed, and provides guidance and support to event team members. The ideal candidate will have experience leading a team and providing in-person customer service. The starting hourly rate for this position is $27.00 per hour. Responsibilities Direct and supervise Ushers, Ticket Takers, and Guest Services team members Provide customer service by greeting and assisting guests and responding to inquiries and complaints Help lead and train team members to ensure they are well-informed about event- and building-specific details Assist with coordinating meal and rest breaks Assist management in ensuring compliance with venue policies, procedures, and safety regulations Oversee Guest Services team member performance and work assignments Inspect ADA seating areas and partner with the Box Office on ADA seat relocations Distribute and maintain accountability for ticket-scanning equipment and wristbands, when necessary Work with Event Security on designated incidents Return and document lost-and-found items through Guest Services Participate in post-event debriefings Assist management with disciplinary actions Ensure team members comply with appearance and uniform guidelines Conduct pre-event briefings, which may include speaking in front of groups of approximately 1015 people Communicate with management or designated management team members regarding challenges and the status of assignments Work with Box Office personnel regarding ticket relocations, upgrades, and other ticketing logistics related to customer service within seating areas Work with Event Security and First Aid personnel on designated guest incidents Follow established procedures during evacuations and emergencies Ensure necessary team equipment, including radios and headsets, is prepared for Ushers before events, returned to the appropriate location, and properly charged following events Gather post-event notes from Ushers and relay relevant information to the Event Manager at the conclusion of each event Lead post-event huddles and communicate relevant notes, feedback, and event information to the Event Manager for inclusion in the post-event report Perform other related duties as assigned Qualifications High school diploma or equivalent Must be at least 18 years of age Excellent interpersonal skills, professionalism, and diplomacy Strong written and verbal communication skills Knowledge of ticketing processes Thorough knowledge of the venue's seating areas, including sections, rows, and seat numbers Ability to prepare thorough departmental incident reports Ability to remain calm and professional during tense or challenging situations Ability to establish and maintain effective working relationships with team members and supervisors Ability to walk and/or stand for extended periods Ability to work in varying indoor and outdoor climates Flexible availability, including the ability to work at least 80% of monthly events and work nights, weekends, and holidays as required Knowledge, Skills and Experience Education - High School Diploma or Equivalent Experience Required - 1-2 Year's This position is on-site. Company: Anaheim Arena Management, LLC Our Commitment: We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Thanks for your interest in becoming part of OCVIBE!