Client Service Manager

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. How you'll make an impact The Branch Client Service Manager III is accountable for delivering high quality and efficient service to both internal and external clients through the day‑to‑day account management of an assigned group of accounts within a Branch that consistently meets or exceeds CSO revenue benchmark expectations. This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor. The Branch Client Service Manager III directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. Responsibilities Successfully and profitably manage an assigned group of accounts. Build and solidify relationships with existing clients by providing exceptional ongoing care. In partnership with the Production team, take a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high‑quality & timely manner. Secure existing business and drive the sale of additional services and lines of coverage. Cultivate relationships with the buyer in the client organization as well as with day‑to‑day client representatives and buyer. About You Required Bachelor’s degree with 5+ years client service and/or claims management experience – OR – High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Appropriate licensing as required. Preferred Previous insurance knowledge and experience managing client relationships. Solid financial acumen. Behaviors Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engage others in consultative discussion. Effectively manage/balance multiple and sometimes competing priorities. Works in a self‑directed manner. Compensation & Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax‑advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing Charitable matching gift program And more... The benefits summary above applies to full‑time positions. If you are not applying for a full‑time position, details about benefits will be provided during the selection process. #J-18808-Ljbffr Gallagher